Senior Director, Growth

Job Description:

Job Title: Senior Director - Growth

About Dentsu

Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP , a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu japan network, which oversees Dentsu's agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu's agency operations outside of Japan.

With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands—Carat, dentsu X, iProspect, Dentsu Creative, and Merkle—as well as through Dentsu Japan Network companies, including Dentsu Inc., the world's largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale.

Role Overview:

We are seeking a Senior Director - Growth to spearhead the commercial growth of our Customer Experience Management (CXM) and Martech practice. This is a senior, revenue-driving role responsible for leading the go-to-market strategy, driving new business, and expanding relationships with existing clients.

You will lead and manage a team of growth professionals and collaborate closely with the CXM Martech Practice Lead and delivery teams to sell and scale transformative customer experience solutions, including Martech consulting, CRM strategy, data activation, and personalized marketing execution.

This role is perfect for a commercially driven leader with a passion for marketing technology, customer experience, and business transformation.

Key Responsibilities:

Revenue Growth & Sales Leadership:

• Define and lead the sales strategy for the CXM & Martech practice to achieve revenue and growth targets.
• Identify new business opportunities, lead prospecting efforts, and close high-value deals with new clients.
• Develop and nurture a strong sales pipeline across sectors including Retail, Financial Services, Travel, Hospitality, Telco, and Government.
• Lead sales pitches, RFP responses, and proposal development in collaboration with the strategy and delivery teams.

Team Management & Leadership:

• Build, manage, and mentor a team of sales and growth professionals focused on CXM and Martech solutions.
• Set performance goals and KPIs for the team, driving accountability and success.
• Develop training programs to upskill the sales team on Martech, CXM trends, and consultative selling approaches.

Client Development & Relationship Management:

• Cultivate and maintain senior-level client relationships, acting as a trusted advisor for CX transformation needs.
• Identify cross-sell and upsell opportunities within existing accounts in collaboration with client services and delivery teams.
• Represent the CXM & Martech practice in key client and industry engagements, positioning the company as a thought leader.

Market Strategy & Collaboration:

• Work closely with the CXM Martech Practice Lead to shape product and service offerings based on market demand.
• Provide feedback from the market to refine go-to-market propositions and strategic partnerships.
• Collaborate with marketing to develop thought leadership, case studies, and event participation to drive brand awareness.

Key Qualifications & Skills:

• Commercial Expertise: Proven track record in selling Martech, CXM, CRM, or digital transformation services.
• Leadership Experience: 8+ years of sales and business development experience, including team management in a consulting, agency, or Martech SaaS environment.
• Industry Knowledge: Strong understanding of Martech ecosystems, CRM, data-driven marketing, and customer experience strategies.
• Client Relationships: Existing network and relationships with senior marketing, digital, and technology decision-makers are highly desirable.
• Consultative Selling: Ability to understand client business challenges and translate them into CXM solutions that drive ROI.
• Collaborative Approach: Experience working closely with strategy, technology, and delivery teams to co-create solutions.
• Communication Skills: Strong executive presence with excellent storytelling, negotiation, and presentation skills.
• Growth Mindset: Entrepreneurial, proactive, and driven by results.

Why Join Us?

• Lead the growth of a high-impact practice at the intersection of technology, marketing, and customer experience.
• Work with a team of experts delivering cutting-edge CXM solutions.
• Shape the future of customer engagement for top-tier clients across the region.

This is a senior leadership role for someone who is ready to drive business growth, lead a team, and position CXM and Martech services as the cornerstone of modern customer engagement.

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