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Senior Director of Client Growth
3 weeks ago
Job Title: Senior Director of Client Growth
About the RoleWe are seeking an experienced and skilled professional to lead our client growth initiatives in the JAPAC region. As Senior Director of Client Growth, you will be responsible for driving strategic customer success initiatives, leading and managing high-performing teams, and fostering a culture of customer obsession.
Key Responsibilities- Lead and manage a team of managers and individual contributors across Upmarket and Scaled functions, providing guidance, mentorship, and development opportunities.
- B uild and scale teams to support growing Japanese customer bases and evolving business needs.
- Establish performance metrics, goals, and development plans for team members, ensuring they have the necessary skills and expertise to excel in their roles.
- Develop and implement customer success strategies for Japanese enterprise and mid-market accounts, driving retention, expansion, and advocacy initiatives.
- Analyze customer health metrics and develop action plans to improve customer outcomes, ensuring seamless customer experiences.
- Partner with Japanese customers on strategic initiatives and business transformation projects, providing value-added services and solutions.
- Develop and refine processes for customer success operations in the Japanese market, ensuring scalability and efficiency.
- Analyze team performance metrics and drive continuous improvement initiatives, identifying areas for growth and development.
- Implement scalable solutions for customer onboarding, adoption, and expansion, ensuring timely and effective delivery of services.
