Policy Admin Executive
2 weeks ago
Policy Admin Executive - 12 month
Responsible for daily processing of policy servicing transactions efficiently and accurately. Daily policy servicing transactions includes but not limited to:
- Changes at Client Level : For e.g. change in address / contact details / returned mails.
- Changes at Policy Level : For e.g. change in premium frequency / payment method, nomination of beneficiary, reinstatement / assignment.
- Payouts for Policy Values : For e.g. maturity / surrender / withdrawal payout.
- Premium Collections : For e.g. handling premium deductions / updating premiums received to the corresponding policy.
- Identify areas of improvements and recommend solutions to enhance efficiency and accuracy.
- Provide support on requirements gathering for system migration / enhancements, participate in user acceptance testing by reviewing test plans / test results to ensure system functionality aligns with business requirements and involved in data cleansing for smooth system migration / implementation.
- Ensure department's defined service standards and TATs are met.
- Ensure compliance with the relevant business standards and regulations.
Experience/Skills
- Relevant experience in the insurance industry or in an administrative capacity.
- Experience on system migration and able to provide business requirements (Preferred).
- Committed and meticulous with an eye for details.
Education
- 'A' Level / Diploma / Tertiary qualification
- CLI, ILP, FNA or M5, M8, M9, HI (Preferred)
Company Reg No.: D | Licence No.: 11C4684 | Reg No: R1435178, Nadiah Marican
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