Senior / Officer, Bed Management Unit and Contact Centre

2 weeks ago

Central Region, Singapore b0c67590-e558-447b-8cdf-f55285c67e4c Full time $60,000 - $80,000 per year

You will assist the Executive to oversee the operational functions of the Bed Management Unit and Contact Centre.

Job Responsibilities:

  • Assist to manage a team of Bed Management Unit staff to perform operating theatre room scheduling, bed planning and allocation of services.
  • Monitor utilization and availability of beds and operating rooms.
  • Assist to oversees the day-to-day operations of the Contact Centre and supervise the Contact Centre Agents.
  • Ensure the service quality of Bed Management Unit/Contact Centre meet customers' expectations, including monitoring of staff KPIs and the service level.
  • Prepare and communicate all relevant policy guidelines, processes and workflow.

  • Oversee the activities of staff:

  • New: Train and evaluate.

  • Existing: Supervise, coach, counsel, discipline, and appraise.

  • Manpower planning and coverage:

  • Monthly roster for Contact Centre staff

  • Ensure appropriate/sufficient manpower coverage
  • Follow up on escalated issues by Management and Bed Management Unit/Contact Centre staff.
  • Perform any other duties as assigned.

Job Specifications:

  • Diploma qualification in any discipline
  • At least 2 years of experience in healthcare industry, preferably in bed management and/or call centre environment.
  • Good team player
  • Good communication and negotiation skills
  • Demonstrates strong interpersonal skills. Able to work with different groups and levels of stakeholders.
  • Service oriented and customer focused.

  • Director of Contact Centre

    4 days ago

    Central Region, Singapore Michael Page International Pte Ltd Full time $120,000 - $180,000 per year

    The role of Director of Contact Centre requires a strong background in customer service and leadership. Based in Singapore, this permanent position involves overseeing and enhancing contact centre operations to ensure exceptional service delivery.Client DetailsThis is a leading organisation and established MNC, operating on a global scale with a substantial...

  • Contact Centre Supervisor

    6 days ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** **Salary** $2,800 - $3,500 Per Month **Date Posted** 1 day ago Additional Details **Job ID** 113063 **Job Views** 74 **Job Description**: Roles & Responsibilities - Call Centre / Hospitality Exp - Supervisor / Team Lead Exp - Reporting Exp - Office Hour / 5 Days / Able to work on Weekends -...

  • Security Officer/Senior Security Officer

    2 weeks ago

    Central Region, Singapore Reachfield Security and Safety Management Pte Ltd Full time $30,000 - $38,640 per year

    Reachfield Security (Grade "A" agency) specialises in supplying security manpower to Schools, Factories, Shopping Centres, Museums, libraries, etc.Security Officer/Senior Security OfficerSalary: up to $3220 gross a monthLocation: Upper Bukit Timah/Woodlands/Buona Vista/Orchard/Loyang/Tampines/...

  • Perm/Relief, Day/Night, Security Officer/Senior Security Officer

    2 days ago

    Central Region, Singapore Reachfield Security and Safety Management Pte Ltd Full time $35,000 - $45,000 per year

    Reachfield Security (Grade "A" agency) specialises in supplying security manpower to Schools, Factories, Shopping Centres, Museums, libraries, etc.Permanent Day /Night ShiftSecurity Officer/Senior Security OfficerSalary: up to $3220 gross a monthLocation: Upper Bukit Timah/ Woodlands/ Buona Vista/ Orchard/ Loyang/ Tampines/

  • Customer Experience Officer

    2 weeks ago

    Central Business District, Singapore SEARCH INDEX PTE LTD Full time

    Call Centre / Customer Service Exp - No Exp Are Welcome To Apply - Office Hour / 5 Days Work Week including Weekends **Responsibilities**: - Handle inbound and outbound calls - Proper recording of conversation with customer in the call centre system - Achieve individual and team key performance indicators (KPI) set by the management - Maintain a positive...

  • Associate, Contact Centre

    2 weeks ago

    Central Region, Singapore FARRER PARK HOSPITAL PTE. LTD. Full time $30,000 - $40,000 per year

    Job Description:Answer incoming calls and emails in a polite and timely manner that is in-line with FPH service standards.Understand the requirements of the caller and provide accurate information about FPH and going the extra mile in assisting all enquires.Re-direct or transfer calls to the appropriate departments.Respond to caller's needs and deal with...

  • Call Centre Manager

    2 days ago

    Central Region, Singapore PERSOL Full time $60,000 - $120,000 per year

    Position: Call Centre ManagerJob Type: Full-TimeSalary: Up to $7,000 (Dependent on Experience)Job DescriptionWe are seeking an experienced and dynamic Call Centre Manager to lead our team towards exceptional service delivery. In this pivotal role, you will be responsible for the holistic management of our call centre operations, ensuring we meet and exceed...

  • Centre Manager

    2 weeks ago

    Central Region, Singapore St Luke's ElderCare Ltd Full time $60,000 - $120,000 per year

    ASSISTANT CENTRE MANAGER / CENTRE MANAGERWe are seeking a passionate and resourceful Centre Manager to join our Centre-Based Services team. In this role, you will play a vital part in ensuring the smooth operations and high-quality care delivery for our Daycare and Rehab clients by leading a multidisciplinary team, implementing therapeutic programmes, and...

  • Manager/Assistant Manager, Office of Finance

    7 days ago

    Central Region, Singapore Singapore Management University Full time $90,000 - $120,000 per year

    Business Partnership and Management ReportingBe the central point of contact for the Schools, Offices, Centres and Institutes ('SOCI') on all finance-related matters.Build strong, effective relationships across SOCI to ensure their needs are addressed and finance policies are understood.Prepare regular financial performance reports of the SOCI to ensure...

  • Customer Service

    6 days ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $2,000 - $2,800 Per Month **Date Posted** 1 hour ago Additional Details **Job ID** 37648 **Job Views** 2 Roles & Responsibilities Job Scope - Handle patients’ enquiries. - Appointment booking and rescheduling. - Attend to any complaints - Other duties assigned Job...