Director of Contact Centre

4 days ago

Central Region, Singapore Michael Page International Pte Ltd Full time $120,000 - $180,000 per year

The role of Director of Contact Centre requires a strong background in customer service and leadership. Based in Singapore, this permanent position involves overseeing and enhancing contact centre operations to ensure exceptional service delivery.

Client Details

This is a leading organisation and established MNC, operating on a global scale with a substantial workforce. The company is committed to delivering high-quality services and maintaining a strong customer focus.

Description

  • Oversee the operations of the contact centre to ensure efficiency and high-quality service delivery.
  • Develop and implement strategies to enhance customer satisfaction and experience.
  • Monitor performance metrics and drive continuous improvement initiatives.
  • Lead and manage a team to achieve operational goals and objectives.
  • Collaborate with internal departments to align contact centre activities with business goals.
  • Ensure compliance with industry standards and company policies.
  • Manage budgets and resources effectively to optimise performance.
  • Identify opportunities for innovation and improvement within the contact centre operations.

Profile

A successful applicant should have:

  • Proven expertise in customer service management of team size at least
  • Excellent analytical and problem-solving skills to drive operational improvements.
  • Ability to develop and implement effective strategies for customer satisfaction.
  • Experience in managing budgets and resources efficiently.

Job Offer

  • Permanent role based in Singapore.
  • Opportunity to work with a global leading company
  • Engaging work environment with a focus on professional growth.

To apply online please click the 'Apply' button. For a confidential discussion about this role please contact Heather Wang (Lic No: R / EA No.: 18C9065) on Michael Page International Pte Limited, company number N (including Page Executive A) and Page Personnel Recruitment Pte Ltd (Registration Number: C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.

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