Admin, Planning and Scheduling

1 week ago

West Region, Singapore NTUC LearningHub Pte Ltd Full time $40,000 - $80,000 per year

Coordinate resources such as Classrooms, Trainers and Equipment/Props to schedule classes so classes can be conducted:

  • Schedule classes throughout the year for each product type under their purview.
  • Coordinate resources (e.g. venue/license/trainers/equip) to schedule classes.
  • Track and monitor enrolment rates.
  • Respond, monitor and follow up on un-planned scheduling requests.
  • Monitor and report on utilisation rate, cancellations and sufficiency of capacity.
  • Work with stakeholders to inform learners on class postponement or cancellations.

Ensure administrative activities are completed timely:

  • Course code creation in the system.
  • Processing of payment to Trainers (honorarium) and Partnership Fees.
  • Assignment/Un-assignment of Zoom licenses to virtual-led Trainers.
  • Submit any reports (as required)

Perform data-driven analysis to support stakeholders in optimise resources:

  • Classify courses based on slow/fast movers, and evergreen demand.
  • Analyse trends to determine sufficiency of resources/capacity.
  • Analyse trends to determine and optimise utilisation by time periods and venues.
  • Perform cost-benefit analysis to prioritise resource allocations.
  • Perform forecasting to ensure schedules closely matches market demand.

Manage Stakeholders

  • Participate in weekly class review discussions.
  • Review S&OP data trends to advise Product Managers on adjusting schedules.
  • Communicate with stakeholders to provide prompt and relevant updates.
  • Review feedback from internal stakeholders on planning and scheduling improvements

Support Product and Services Improvements

  • Conduct frequent reviews of trainer and equipment availability with Heads of Product.
  • Conduct frequent reviews of classroom capacity with Head of Planning & Scheduling.
  • Conduct frequent reviews of customer needs with Account or Sales Managers.
  • Provide feedback to internal venues, service delivery and trainers.
  • Provide feedback to internal stakeholders on take-up rates and cancellations.

Requirements

  • Minimum Diploma qualifications
  • Good planning and coordination skills.
  • Proficient in Microsoft Excel and Outlook.
  • Team player.

  • Other Preferred Attributes:

  • Prior experience reading/analysing reports from Power BI or Tableau.

  • Prior experience using Microsoft Power Platforms (Power Automate, Power Apps, SharePoint).

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