
Call Centre Customer Service Officer
6 days ago
Sourcing for Candidates For Our Banking Sector Client
- Interested Candidates Please Apply Directly or Reach Out To Our Recruiters (Law Bing Yee | EA License No. 24C2333 EA Personnel No. R
Training Program
- 6 weeks training program on bank's product & services, CRM systems & On-the-job training.
Shift Timings (Choose One Shift Option):
Option #1: Weekends Shift
Working Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week
Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)
Or otherwise advised by the Client
Option #2: AM & PM Shifts + Weekends / Night
- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm
- Week 2: Mon pm/Tues pm/Wed OFF/Thurs pm/Fri pm/Sat pm/Sun OFF
- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am
- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF
Job Description (Non-Sales Role)
- Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
- Customer Fulfillment follow through on case handling and with customers
- Ensure bank's compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information
Job Requirements
- Candidate without relevant experience are welcomed to apply
- Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
- Possess a positive mindset with a "CAN-DO" attitude a and passion to deliver quality customer service.
- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
- Possess good command of written and spoken English.
- Good analytical skills; passion for working and is good in working with numbers.
- Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
- Passion for working, responsible and with good working attitude.
- Proficient in PC skills including MS Office applications.
- Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.
-
Customer Service Officer
4 days ago
Singapore Customer Service Officer (Luxurious Beauty Spa) Full time**- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...
-
Customer Service Officer
2 days ago
Singapore Volt Singapore Full time**Customer Service Officer - 2 Years Contract - Singapore** Looking for a Customer Service Officer with 1+ year of call centre experience. This role is a 2 years contract, and is only available to Singaporeans at this time. Salary Package: $2000 - $2800 Singaporeans Only **The Responsibilities**: - Follow-up with customers to ensure the issues have been...
-
Customer Service Call Centre Officer
2 weeks ago
Singapore SEARCH INDEX PTE. LTD. Full time**Call Centre / Customer Service Experience**: - **Office Hour / 5 Days Work Week**: - **Able to work on weekends**: - **CBD (Near to MRT)** **Responsibilities**: - Attend to enquiries - Proper recording of conversation with customer in the CRM system - Achieve / Exceed individual and team KPIs set by the management - Maintain a positive and helpful...
-
Customer Service Officer
4 days ago
Singapore GREEN LINK DIGITAL BANK PTE. LTD. Full time**About Us** Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization. The primary role of the Contact Centre Officer (Customer Service Executive) is to receive incoming calls in relation to customers’ enquiries and deliver...
-
Customer Service Officer
4 days ago
Singapore NSEARCH GLOBAL PTE. LTD. Full timeOur client, one of world’s largest financial services institutions is looking for: **Customer Service Officer **Responsibilities**: - Deliver personalized service to customers in call centre on banking products and services enquiries in an effective and efficient manner - Ability to understand customers’ needs and provide appropriate solutions and...
-
Customer Service Officer
1 week ago
Singapore NSEARCH GLOBAL PTE. LTD. Full timeOur client, one of world’s largest financial services institutions is looking for: **Customer Service Officer** **Responsibilities**: - Deliver personalized service to customers in call centre on banking products and services enquiries in an effective and efficient manner - Ability to understand customers’ needs and provide appropriate solutions and...
-
Customer Service Officer
15 hours ago
Singapore BANK OF CHINA LIMITED Full time**Responsibilities**: - Provide personalized service over the telephone to customer in call centre on credit card and banking products. - Attending enquiry, feedback and understand customer’s need so as to provide information and solutions to customers in an effective and efficient manner. - Identify cross-sell opportunity during customer’s...
-
Customer Relations Officer
1 week ago
Singapore SEARCH INDEX PTE. LTD. Full time**Call Centre / Customer Service / Hospitality Exp**: - **No Exp Welcome - Training Provided**: - **5 Days / Office Hour / Able to work on Weekend** **Responsibilities**: - Handle inbound calls - Address customers' enquiries - Follow up on escalated cases and perform call back when required - Ad hoc duties as assigned **Requirements**: - Possess call...
-
Customer Service Officer
4 days ago
Singapore BANK OF CHINA LIMITED Full time**Responsibilities: - Provide personalized service over the telephone to customer in call centre on credit card and banking products. - Attending enquiry, feedback and understand customer’s need so as to provide information and solutions to customers in an effective and efficient manner. - Identify cross-sell opportunity during customer’s interaction. -...
-
Customer Service Officer
1 week ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $1,600 - $3,000 Per Month **Date Posted** 6 hours ago Additional Details **Job ID** 104194 **Job Views** 1 **Job Description**: Roles & Responsibilities **Responsibilities**: - Provide personalized service over the telephone to customer in call centre on credit card...