Client Service Specialist
2 weeks ago
Company Overview
Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.
Expectations of the Role:
- Develop and foster strong relationship with key account.
- Serve as the key liaison person between client and internal departments on request and issue resolution.
- Take ownership of key account's new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
- Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
- Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
- Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
- Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
- Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
- Analyse the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan.
- Establish appropriate safety stock level meeting required service levels.
- Drives continuous improvement initiatives to meet inventory goals.
- Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
- Effectively use ERP system to manage high number of material SKUs.
- Review work processes and initiate process improvement plans.
Requirements (Must-Have):
- Degree in Business / Operations Management / Supply Chain Management / Industrial Engineering or related discipline.
- Preferably 2 years relevant experience in key account management, logistics, warehousing, pharmaceutical or distribution industry.
- Entry-level candidates are welcome to apply.
Advantageous to Have:
- Knowledge of SAP is preferred.
- Proficient in Microsoft office and related software.
Personal Attributes:
- Strong interpersonal skills.
- Analytical Thinker.
Why Join Zuellig Pharma
We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. Our Total Rewards program is designed to support your overall well-being in every aspect.
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