Helpdesk & Client Services Coordinator ( Chinese Speaking)
7 days ago
Job Overview:
We are seeking a proactive Client Service Coordinator to provide outstanding support to business units within designated leased properties. This role focuses on ensuring timely responses to service requests, maintaining high service standards, and facilitating effective communication between clients and operational teams.
Key Responsibilities:
- Respond promptly to client service requests via phone, email, and web platforms, consistently meeting established response time goals.
- Deliver comprehensive customer service to business units, managing service volume, response times, compliance, and resource utilization, with regular monthly reporting.
- Oversee and update the preventive maintenance work order system to ensure requests are processed and resolved efficiently.
- Prepare monthly financial and operational reports to track service performance and resource use.
- Provide administrative support across floors, coordinating services and addressing client inquiries effectively.
- Ensure 100% uptime of the web-based request system and timely documentation of all service requests (SRs).
- Escalate unresolved or urgent issues to supervisors promptly while ensuring proper dispatch and close-out of requests within defined timelines.
- Maintain accurate records of all caller and service request information to support transparency and continuous improvement.
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