Repair & After Sales Administrator (Luxury Retail)
2 days ago
To oversee repairs with the sales team, ensure quality checks, maintain workshop standards, support daily operations, training, and administrative tasks to enhance client service.
The Oppurtunity:
- Monday to Friday / Weekend off
- Location: Town
- Permanent role
A renowned French luxury maison known for refined craftsmanship, timeless elegance, and inspired creations in jewelry, watches, and fragrances.
The Job:
- Manage the full repair process with the sales team, from diagnosis and client inquiries to cost estimates, coordination of repairs, and quality checks.
- Promote teamwork and support daily boutique operations by expanding knowledge in High Jewelry, Jewelry, Watchmaking, and Stones, attending trainings, and completing LMS assessments to enhance client service standards.
- Ensure the workshop is well-maintained and compliant with Maison guidelines, including proper setup, care of creations, and management of spare parts.
- Assist with reporting and administrative duties as required.
The Talent:
- Minimum 3 years' experience in customer service, luxury retail, and after-sales operations.
- Highly client-focused with strong problem-solving abilities and consistent follow-through.
- Fluent in English and Mandarin, with excellent communication skills to engage effectively with clients.
- Proficient in MS Office, with the ability to work independently as well as within a team.
- Approachable, service-oriented, and committed to delivering exceptional results.
Next Step:
- Please prepare your updated resume, including your current salary package with a detailed breakdown (e.g., base, incentives, annual wage supplement, etc.), as well as your expected package.
- Apply through this application or send your resume to in MS Word format. We'd love to hear from you
- We regret that only shortlisted candidates will be notified
Lorwene Guzman
Direct Line:
EA License No: 91C2918
Personnel Registration Number: R1104194
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