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Customer Service Officer
2 weeks ago
Job Title: Customer Service Officer
*This position is open to interns*
Job Responsibilities:
Customer Service:
* Reply to customer messages, answer inquiries, and provide excellent service.
* Handle customer complaints and suggestions, resolve issues promptly to enhance customer satisfaction.
* Record and organize customer feedback, analyze common issues, and provide improvement suggestions.
Order Management:
* Receive and process customer orders, ensuring accuracy of order information.
* Coordinate and follow up with runners to ensure orders are completed timely and accurately.
* Handle order changes and cancellations, maintaining effective communication with customers.
Data Recording:
* Maintain customer information and order records, ensuring data accuracy and completeness.
* Regularly compile and summarize customer service-related data to support business decisions.
Team Collaboration:
* Work closely with other departments to ensure customer needs are addressed in a timely manner.
* Participate in team training and meetings, share experiences and best practices to improve service quality together.
Job Requirements:
* Education: High school diploma or above.
* Experience: Prior experience in customer service is preferred.
Skills:
* Excellent communication and coordination skills; patient, detail-oriented, and able to handle emergencies.
* Proficient in Microsoft Office (Word, Excel, etc.).
* Strong team spirit, proactive attitude, and high sense of responsibility.
Language:
* Good command of both Chinese and English.
Company Benefits:
* Competitive salary and benefits package
* Regular training and career development opportunities
* Friendly and collaborative working environment
* Employee health and wellness programs
