customer service officer

22 hours ago

West Region, Singapore ASPRESS SHIPPING (S) PTE LTD Full time $104,000 - $130,878 per year

Job Highlights

· Good Working Environment

· Career Progression Opportunities

· 5 Days Work Week

Responsibilities


• Attend to customer, agent enquiries & complaints


• Carrier negotiation & booking


• Prepare shipping documents for import/export


• Assist in bill of lading (BL), certificates of origin (COO), cargo insurance


• Co-ordinate & monitor shipment with carriers and clients


• Process custom clearance & permit if needed


• Cargo acceptance documentation


• Support in all aspect of sales and operational activities


• Assist in job closing and billing when required


• General admin duties and other ad-hoc duties as assigned by the supervisor

Requirement


• At least Nitec/Diploma in Logistics/Supply Chain Management/Shipping or equivalent;


• Good communication and interpersonal skills to develop strong working relationships (both internal and external);


• Good problem-solving skills and able to work under pressure;


• Well-organized, willing to learn, able to work in fast pace environment;


• Able to work independently or in a team-based environment;


• Proficient in MS Office applications, Portnet, Customs Permit;


• At least 1 year of relevant experience in the import/export freight forwarding industry. Training is provided;


• Bilingual in English, Mandarin to liaise with mandarin speaking associates;


• Prior experience with freight/shipping customer service would be advantageous.


• Full-Time permanent position

Company Overview

We are a resourceful and proficient one-stop freight forwarding company with a worldwide network of agencies.

We deliver all types of cargoes to just about any destination promptly and cost effectively.

Our philosophy is to provide personalised and high-quality freight services to our corporate and individual customers worldwide.

Recognized for SME100 Awards as fast-moving, profitable, and trustworthy businesses within the Small and Medium Enterprise (SME) sector in Southeast Asia.

Additional Company Information

Registration No E

Industry: Transportation / Logistics / Shipping

Benefits & Others: Medical claim, AWS, Bonus, Regular hours: Mondays to Fridays 9-6pm, Business Attire, Others

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