Business Operations Analyst

7 days ago

Toa Payoh Central Community Development Council, Singapore NETS Full time

Job description:

Position Summary

The Business Operations Analyst in Operations Transformation act as a bridge between business, operations, technology, and project management teams.

Key Responsibilities

  • Identify opportunities for process improvement, focusing on simplification, elimination, and automation
  • Analyze existing operational workflows and fragmented applications to design integrated solutions
  • Collaborate with department lead and teams to gather and review operations requirements and translate them into functional requirements
  • Lead end-to-end process transformation initiatives within CS&O
  • Evaluate new technologies and tools to optimize operations processing efficiency and accuracy
  • Support strategic projects by aligning business goals with operational outcomes
  • Drive stakeholder engagement to ensure alignment on process changes and project deliverables
  • Ensure compliance with regulatory and organizational standards in the transformed processes
  • Provide subject matter expertise on payment systems and operations best practices
  • Provide SME support on RPA initiatives
  • Conduct detailed process mapping, gap analysis, and root cause analysis for operational inefficiencies
  • Develop business cases and project plans for operational transformation initiatives
  • Design and document scalable workflows, ensuring alignment with organizational goals
  • Work closely with development teams to implement automation solutions, including RPA or APIs
  • Monitor and measure the impact of implemented solutions, providing reports on key metrics
  • Identify and mitigate risks associated with process changes or application integrations
  • Train teams on new tools, workflows, and technologies to ensure smooth adoption
  • Manage project timelines, budgets, and resources, ensuring on-time delivery
  • Liaise with vendors and external partners for third-party integrations or tool evaluations
  • Continuously assess industry trends to recommend innovative approaches for operational excellence

Requirements

  • Degree in Finance / Business or equivalent
  • Minimum 6 years of external/internal audit experience, preferably with AML expertise
  • Ability to work independently and in a team environment with strong interpersonal and collaboration skills
  • Excellent verbal and written communication skills with the ability to manage projects

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