Support Staff – Client Relations Unit

2 days ago

Kallang, Singapore Singapore Indian Development Association Full time $4,500 - $6,000 per year

[Tenure: 4 months Contract]

The Client Service Unit's Support Staff will serve as an integral front-facing ambassador between members of the public and SINDA in addressing their queries, attending to needs and always ready to go the extra mile.

Key Responsibilities

Ensuring a Positive Client Experience

  • Assisting with the management of day-to-day client service operations across all modes – calls, chatbot, and emails.
  • Attending to walk-in clients in a positive, empathetic, and professional manner.
  • Provide accurate and complete information on SINDA's programmes, services and events.
  • Ensuring that the front desk is well-maintained for operations.
  • Routing clients to appropriate departments for appointments and follow-ups.
  • Respond to client service issues and follow-ups to ensure resolution in a timely manner.

SINDA Fund Administration

  • Assist in the smooth administration of SINDA Fund contributions.
  • Engage with applicants and related stakeholders on SINDA Fund matters.
  • Ensure that applications are processed on time.

Qualification & Requirements

  • Bachelor's degree in Human Resources, Business Administration or related field
  • 3 to 5 years of HR experience
  • Experience in drafting and reviewing HR Policies, SOPs, Handbooks, or other related documentation
  • Experience in the public/social service sector would be an added advantage
  • Able to work during assigned weekends to support SINDA's events (compensated with time off)

Data Accuracy & Reporting

  • Ensure that all client service activities are recorded on relevant systems, accurately and within stipulated guidelines.
  • Ensure full accuracy and completeness of data.

Others

  • To undertake any other duties, as assigned by RO/HOD.

Interested candidates are invited to send their resumes with current and expected salary information.

Only shortlisted candidates will be notified. We thank all applicants for their interest.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by SINDA to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about SINDA's Data Privacy Policy.

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