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Business Change Support Manager

2 weeks ago

Singapore Bank of Singapore Full time $90,000 - $120,000 per year
At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group's global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today

Bank of Singapore opens doors to new opportunities.

Overview:

We are seeking a proactive and detail-oriented VP level role to join a newly set up Business Change Support team, to lead front office (FO) change enablement for the implementation of the Bank's front-office transformational change. An example is the current Client Lifecycle Management (CLM) TOM program. This role focuses on the delivery of change enablement activities across front office teams globally, while also providing support to the Head of Business Change Support on strategic planning and stakeholder engagement.

Key Responsibilities:
  • Lead the development of the end-to-end FO Organisational Readiness strategy and activities for large program rollout across front office teams located in Singapore, Hong Kong, Dubai and London.
  • Execute related activities including communications materials preparation, training and training coordination, post-rollout support triaging and/or overall logistics management for seamless rollout.
  • Design and track front office adoption metrics and feedback to inform continuous improvement.
  • Perform impact assessments and readiness evaluations, and facilitate decision making for impact management
  • Lead organizational readiness" working groups and engagement forums for effective FO engagement.
  • Collaborate with internal teams (e.g. FO, Business Management, Platform & Innovation, Client Onboarding and Financial Crime Compliance teams) to ensure alignment and timely delivery of change rollout initiatives.
Requirement
  • Strong project coordination and delivery management skills.
  • Familiarity working with client-facing staff in private banking is a plus.
  • Excellent communication and stakeholder engagement abilities.
  • Experience with leading workstreams within strategic change initiatives and working with senior leadership.
  • Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).
  • Ability to independently manage multiple priorities and work collaboratively in a fast-paced environment.
Qualifications
  • Bachelor's degree in Business, Finance, or related field.
  • Minimum 10 years of experience in change management, transformation, or project coordination roles within private banking or financial services.
  • Proven track record in rolling out large-scale change initiatives, preferably involving CLM or CRM systems.
  • Strong stakeholder management and communication skills.
  • Experience working in a matrixed or cross-functional environment.