Assistant Station Manager DTL
5 days ago
Responsibilities:
- Operations and Customer Service
- Assist the Station Manager in daily operations and delivering quality customer service.
- Handle passenger issues, ticketing matters, and crowd control.
- Manage access to the station and operate the Passenger Service Centre.
- Safety and Compliance
- Enforce Rapid Transit Systems (RTS) Regulations and company safety policies.
- Conduct security patrols and coordinate with Transit Guards on security issues.
- Monitor for fire risks and prohibited items in railway premises.
- Ensure safe work practices, proper activation of staff protection devices, and valid track access qualifications.
- Incident and Emergency Handling
- Assist in managing station incidents and implementing the Safety Management System.
- Drive and operate passenger trains as needed, including acting as Emergency Train Operator.
- Manually set train routes locally in a safe and efficient manner when required.
- Training and Development
- Help train new staff and trainees through on-the-job training.
Perform other duties as directed by his/ her superiors.
Requirements:
- Minimum 5 credits 'O' Levels
- Able to reach a height of 200 cm with both hands
- Willing to perform shift work, including night shift, weekends and Public Holidays
- Minimum 2 years working experience, preferably in the service or retail industry
- Required to manually operate station and trainborne equipment
- Possess a pleasant disposition and personality
- Good interpersonal skills with a passion to work with people
- Ability to identify colours
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