Assistant Station Manager, TEL

SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North‐South Line, East‐West Line, the Circle Line, the Thomson‐East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains and 141 km of rail tracks across 108 stations, we serve millions of commuters daily. Job Purpose The Assistant Station Manager supports the day‐to‐day operations of the train station, which includes preparing the station for rail service, conducting security patrols at station premises and train platforms, providing customer service and performing duties in the Passenger Service Centre. He/She monitors commuter flow and manages crowds during peak hours and/or during service degradation, carries out first‐line recovery of station equipment and systems, performs the duty of an emergency train operator when required, and supports the implementation of procedures for rail incidents and/or emergencies. He/She also performs person‐in‐charge duties, manages access to the station and assists in track access and procession by maintenance teams and/or service providers. Responsibilities Customer Service Monitors and performs first level of maintenance for AFC equipment such as fare gates and ticketing machines. Assists passengers with fare‐related and directional enquiries, attends to unwell passengers and renders first aid when necessary. Monitors CCTV and makes necessary public announcements. Acknowledges and responds to alarm status e.g. MFT, ISCS, fire alarm, PEC, ESP activation, etc. Platform and Train Operations Duties Ensures passenger safety when commuters travel on escalators and board/alight from trains. Attends to incidents and alarms at the platforms and trains, and performs hand‐signalman duties when required. Assists in detrainment of passengers when required. Provides travel directions for passengers travelling within the train system. Operates or mans the train so as to provide quick response towards train faults and alarms, while ensuring that any delays are kept to the minimal. Concourse Duties Carries out checks on illegally parked or abandoned bicycles or belongings. Conducts inspection and takes appropriate actions on passengers who use concession tickets illegally, travel without valid tickets, and those who flout regulations (e.g. drinking, eating, and smoking in station premises). Administrative Duties To liaise with cleaning personnel for station/toilet cleaning. Reports any equipment fault to the Station Manager and files the fault reporting through the Maintenance Management System (MMS). Opening and Closing of Station Opens and closes the station according to the timetable. Switches the station equipment on/off before/after traffic hours. Checks the station area for any passengers before closing of station. Facilitates track access during non‐revenue hours, and checks for oil spills on the station platform tracks after the last Engineering Train has passed the station. Handles all train/station incidents and emergencies Manages and reports all incidents and emergency situations relating to staff and passengers (e.g. accident, assault, molest, etc.). Manages incidents relating to trains (e.g. alarms, faults and manning of trains). Manages the Passenger Service Centre (take local control of MFT functions due to failure of signalling equipment, responding to alarms/defects). Manages station incidents (e.g. crowd control, fire, bomb hoax, flooding, etc.). Checks and ensures that appropriate signs are put up during any rail incidents or delays to keep passengers updated of progress. Assists in service recovery during train service disruption. Qualifications & Work Experience NITEC or Higher NITEC in Engineering discipline. Able to perform 3 rotating shift work based on a duty roster. Skills Enjoys communicating with people and is service oriented. Able to work in a fast‐paced and customer‐facing environment. Possesses a service‐oriented mindset and pleasant disposition. Able to multi‐task effectively when responding to station operation requirements. #J-18808-Ljbffr