Assistant Station Manager

3 days ago

Singapore Private Advertiser Full time

Job Responsibilities Customer Service Monitors and performs first level of maintenance for AFC equipment such as fare gates and ticketing machines Assists passengers with fare‐related and directional enquiries, attends to unwell passengers and renders first‐aid when necessary Monitors CCTV and makes necessary Public Announcements Acknowledges and responds to alarm status e.g. MFT, ISCS, fire alarm, PEC, ESP activation, etc. Platform and Train Operations Duties Ensures passenger safety when commuters travel on escalators and board/alight from train Attends to incidents and alarms at the platforms and trains, and carries out hand signalman duties when required Assists in detrainment of passengers when required Provides travel directions for passengers travelling within the train system Operates or mans the train to provide quick response toward train faults and alarms, while ensuring that any delays are kept to the minimum Concourse Duties Carries out checks on illegally parked or abandoned bicycles or belongings Conducts inspection and takes appropriate actions on passengers who use concession tickets illegally, travel without valid tickets, and those who flout regulations, e.g. drinking, eating, and smoking in station premises Administrative Duties To liaise with cleaning personnel for station/toilet cleaning Reports any equipment fault to the Station Manager and files the fault reporting through the Maintenance Management System (MMS)Opening and Closing of Station Opens and closes the station according to the timetable. Switches the station equipment on / off before / after traffic hours Checks the station area for any passengers before closing of station Facilitates track access during non‐revenue hours and checks for oil spills on the station platform tracks after the last Engineering Train has passed the station Handles all train/station incidents and emergencies Manages and reports all incidents and emergency situations relating to: Staff and passenger (e.g. accident, assault, molest, etc.), Trains (e.g. alarms, faults and manning of trains), Passenger Service Centre (take local control of MFT functions due to failure of signalling equipment, responding to alarms/defects), Stations (e.g. crowd control, fire, bomb hoax, flooding, etc.)Checks and ensures that appropriate signs are put up during any rail incidents or delays to keep passengers updated of progress Assists in service recovery during train service disruption Qualifications & Work Experience NITEC/Higher NITEC in Engineering discipline. Able to perform 3 rotating shift work based on a duty roster MOM Licences No: 02C5465EA Personnel Registration No: R #J-18808-Ljbffr

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