
Customer Service Host
5 days ago
Business Development – Customer Service Host
Location: Macau SAR, China
Note: This position requires successful candidates to relocate and reside in Macau.
備註: 此職位需成功應徵者搬遷至澳門居住及工作。
Position Overview | 職位概述
We are seeking 10 presentable and service-oriented Business Development – Customer Service Host to join our client's elite team. This role is focused on enhancing the gaming experience for in-house table and slot players.
現誠聘業務拓展 - 客戶服務接待員,協助維繫高端賓客關係,提升娛樂場賓客體驗。
Key Responsibilities | 主要職責
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Meet, greet, and serve in-house table and slot players in the gaming area 接待並服務娛樂場內的桌上遊戲及角子機賓客
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Arrange hotel stays, transportation, room amenities, and other guest needs 協助安排賓客的酒店住宿、交通接送、客房設施及其他個人化需求
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Act as a key contact for high-value guests to ensure satisfaction and loyalty 作為高端賓客的主要聯絡人,提升其滿意度與忠誠度
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Cooperate with various departments to coordinate guest-related services 與酒店內各部門緊密合作,協調賓客服務
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Maintain a professional and polished appearance while on duty 維持專業儀容與服務態度
Requirements | 職位要求
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Bachelor's Degree or above 持有學士學位或以上學歷
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Presentable with professional grooming; 儀容端正,專業打扮
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At least 1 year of experience in sales, marketing, or customer service 至少一年銷售、市場推廣或客戶服務相關工作經驗
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Excellent command of Mandarin and English is required to effectively communicate with guests and international colleagues; 須具備優秀的普通話及英語溝通能力,以便與賓客及國際同事有效交流
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Excellent communication and interpersonal skills 擁有良好的溝通技巧及人際關係能力
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Willing to work shifts, including overnights, weekends, and public holidays 可配合輪班制度,需於夜間、週末及公眾假期工作
What We Offer | 員工福利
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Competitive salary and performance bonuses 具競爭力薪酬及績效獎金
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Round-trip economy class air ticket provided from country of origin to Macau and return upon contract completion 提供由原居地至澳門的經濟艙來回機票(包括返鄉機票,於合約完成時提供)
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Housing allowance 住宿津貼
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Duty meals 提供值班膳食
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Health insurance and wellness programs 醫療保險及健康計劃
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Career development and promotion opportunities 良好晉升機會及職業發展平台
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Prestigious working environment in the heart of Macau 享受澳門中心地段高端工作環境
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