Application support Engineer

2 weeks ago

Singapore DXC Technology Full time $80,000 - $120,000 per year

Job Description:

Job Description:

We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission critical system.

Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.

Roles and Responsibilities:
  • Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:
    • Knowing and understanding the issue,
    • Investigate and perform analysis to determine root cause(s),
    • Provide corrective and preventive solution,
    • If required, escalate case to L3 or technical support for further investigations,
    • Ensure successful and timely completion of application batch jobs,
    • Propose improvements to address recurring issues and
    • Close monitoring gaps.
  • Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments,
  • Identify opportunities for automation to minimize manual task and
  • Provides 24 X 7 rotating 12 hours shift support
Requirements:
  • Strong problem investigation and solving skills,
  • Has an analytical mindset and able to understand business and functional concepts,
  • Proactive and self-driven and able to work under pressure with a high sense of urgency,
  • Basic knowledge of Java programming and has some hands-on coding experience,
  • Possess SQL knowledge and able to construct basic SQL queries,
  • Able to understand and grasp concepts of users' interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware,
  • Ability to work effectively both independently & within a team,
  • Good communication skills for interaction with both internal and external stakeholders of all levels (Internal teams, clients, external / other 3rd party vendors and management),
  • Experience with writing scripts for automation will be an advantage and
  • Experience working with IT ticketing systems will be an advantage.

Qualifications:

  • Minimum Diploma in IT related discipline
  • 1 year or more working experience in IT industry

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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