Contact Centre Agent, Park Operations

You will assist the Executive to oversee the operational functions of the Bed Management Unit and Contact Centre. Job Responsibilities Assist to manage a team of Bed Management Unit staff to perform operating theatre room scheduling, bed planning and allocation of services. Monitor utilization and availability of beds and operating rooms. Assist to oversees...

**What the role is** - The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. To prepare the Public Service for these changes, we have begun the journey towards Public Sector Transformation (PST). As...

You will assist the Manager in managing all aspects of the centre’s daily functions, coordinating and planning of daily activities, and utilization of resources to ensure cost efficiency and effective management of the centre. **Responsibilities include** - Oversee the daily operations of the campaign under your charge and ensure consistent delivery of...

Our esteemed client from the healthcare industry is looking for Assistant Manager -Contact Centre in the healthcare setting. **Responsibilities**: - Manage the operation of Group Contact Centre - Oversee roster planning for staff - Prepare docs for annual budgeting cycle - Keep track of budget utilization - Conduct review on team’s performance - Conduct...

Increasing the focus on training, clearly defining and deploying consistent benchmarks to be utilized - Driving a structured, consistent, best practice approach to training - Ensuring agents are well-trained, & equipped with the required necessary skills to be on-boarded for our Operations. - Increase knowledge and confidence in service handling of our...

Key Responsibilities Oversee end-to-end contact centre operations to ensure efficiency, service excellence, and operational consistency. Develop and implement strategies to elevate customer satisfaction, experience, and service quality. Monitor performance metrics (SLAs, KPIs, CSAT, QA standards) and drive continuous improvement initiatives. Lead, mentor,...

**Call centre agents** These individuals are in charge of call processing, answering customer calls to try to troubleshoot and support issues and questions. - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining...

Employment Type: 2-Year Contract Salary Range: $4,200 – $4,500 per month Working Hours: 8:30 am – 6:00 pm (Mon–Fri)Occasional evening shift 2:30 pm – 11:30 pm (≈ 5 days per month if required)Job Scope Supervise a team of Contact Centre Agents to achieve service KPIs. Monitor daily operations, ensure quality and compliance with protocols. Handle...

**Responsibilities**: - Basic troubleshooting and ensure serviceability of Electronic Parking Systems - Perform parking enforcement duties - Attend to cases assigned by Call Centre - Assist with Call Centre duties - Any other duties as assigned **Job Requirements**: - Possess Class 2B licence with own bike - Able to do rotating shift **Benefits** 1....

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._ - We are on a mission to build the world's leading platform and connected community to...