Collection Officer

4 days ago


Central Region, Singapore X Star Technology Pte Ltd Full time $40,000 - $60,000 per year

Reach out to overdue or delinquent customers via phone and email to facilitate timely repayment.

Apply effective negotiation and communication techniques to encourage payment and resolve outstanding issues.

Conduct research to obtain updated contact information for customers who are difficult to reach.

Ensure all collection activities are performed in compliance with company policies and quality standards.

Support process improvement initiatives to enhance efficiency and achieve performance targets.

Provide administrative support, including contract management and day-to-day customer service.

Handle customer enquiries and complaints professionally and promptly across various communication channels.

Assist with loan-related matters such as early termination quotations, loan detail management, and invoice preparation.

Liaise with internal and external stakeholders to support collection and administrative processes.

Post and allocate daily receipts in the accounting system accurately.

Perform any other ad hoc duties as assigned by the supervisor.

Requirements

  • Diploma in Business, Finance, or related field.
  • Minimum 2 years of relevant experience in credit control, ideally within hire purchase, leasing, or financing environments.
  • Strong analytical skills with the ability to reconcile complex accounts and maintain high attention to detail.
  • Excellent interpersonal and communication skills; confident in managing difficult conversations professionally.
  • Proficient in Microsoft Excel and other MS Office applications.
  • Proficiency in Mandarin would be a plus point in order to liaise effectively with Chinese-speaking clients

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