Security Manager

The Security & Loss Prevention Manager is responsible for developing, implementing and managing the company's security policies and loss prevention strategies to safeguard assets, personal and property.

Key Responsibilities:

1. Security Assessment & Risk Management

• Develop and implement a comprehensive risk management program to anticipate, identify, and mitigate security, safety, and health hazards.
• Conduct regular vulnerability assessments to identify potential risks and recommend countermeasures.
• Oversee the hotel's Workplace Health & Safety program, ensuring compliance with safety regulations.
• Lead Workplace Safety & Health (WSH) to ensure compliance and regulations are met and drive initiatives to maintain a safe work environment for all employees.
• Collaborate with department heads to integrate WSH best practices into daily hotel operations.
• Oversee incident reporting and accident investigations, ensuring corrective actions are taken to prevent recurrence.
• Implement and oversee security monitoring systems for continuous surveillance of critical areas.
• Lead and maintain ISO 14001 & 45001, as well as other safety related certifications

2. Security Planning & Administration

• Regularly review and update security policies, procedures, and systems to align with evolving security needs.
• Develop and maintain a Security & WSH Operations Procedures Manual to standardize security processes.
• Oversee security access control, including the issuance and management of passes for employees, contractors, and guests.
• Ensure effective recruitment, deployment, and performance management of both in-house and contracted security officers.
• Conduct regular security audits and ensure compliance with fire safety regulations and local laws.
• Maintain systematic record-keeping, including security reports, maintenance logs, and incident documentation.

3. Training & Development

• Conduct training needs analysis and implement an annual security training plan for all security personnel.
• Prepare and deliver training modules on security awareness, emergency response, and crime prevention.
• Ensure continuous learning and development of security associates through internal and external training programs.
• Lead succession planning efforts, coaching staff for career progression within the security team.
• Conduct regular security briefings and refresher courses for all hotel staff to enhance security awareness.

4. Emergency Preparedness & Crisis Management

• Develop and maintain a Crisis Response Plan and Business Continuity Plan, ensuring all security and hotel staff are trained in emergency procedures.
• Lead Emergency Response Team (ERT) training and simulation drills, covering fire hazards, bomb threats, and evacuation procedures.
• Ensure regular safety system tests, including fire drills, emergency evacuation exercises, and bomb threat drills.
• Ensure compliance with fire safety regulations and serve as the designated Fire Safety Manager (FSM) for the hotel.
• Work closely with local authorities, law enforcement, and regulatory bodies to ensure compliance with security and fire safety standards.
• Serve as the primary liaison with government agencies during crises and emergencies.

5. Crime Prevention & Maintenance of Order

• Maintain a secure and disruption-free environment, strategically deploying security personnel to critical areas.
• Enforce access control policies, preventing unauthorized or unlawful entry into restricted hotel areas.
• Ensure comprehensive CCTV surveillance and install security alarms at key locations to deter criminal activities.
• Conduct regular security patrols and inspections to detect and prevent suspicious activities.
• Investigate and document all crime incidents, ensuring timely reporting and coordination with law enforcement when necessary.
• Implement hotel key protection policies, ensuring secure storage and accountability for master keys and locksets.
• Stay updated on local and international security threats, ensuring proactive intelligence gathering and collaboration with law enforcement.

6. Technology and Equipment Management:

• Oversee the maintenance and functionality of all security systems, such as CCTV, access control, alarm systems, and other security equipment.
• Coordinate with external vendors for the procurement, maintenance, and repair of security equipment.
• Work with Hotel IT Director and Hotel Manager to research new technologies or processes that can be integrated to both enhance hotel security, guest experience, while driving labour efficiencies or reduction

7. Investigations & Incident Reporting

• Generate comprehensive security and WSH incident reports with detailed analysis and recommendations for prevention
• Analyse security trends and loss events, implementing effective countermeasures.
• Liaise with law enforcement agencies for criminal investigations when required.
• Oversee crime scene preservation and evidence collection, ensuring thorough and impartial investigations.
• Conduct and supervise interviews, witness interrogations, and evidence documentation following ethical and legal standards.

8. VIP Security & Event Management

• Coordinate and execute VIP security plans for high-profile guests, celebrities, and state officials.
• Liaise with law enforcement, corporate security, and government agencies to ensure smooth security operations for special events.
• Allocate security personnel and resources to ensure seamless execution of VIP visits and large-scale functions.

9. Leadership & Team Management

• Foster a motivated and high-performing security and WSH team, promoting a culture of teamwork and accountability.
• Conduct regular performance appraisals, feedback sessions, and team meetings to address operational concerns.
• Promote open communication and a strong team spirit, ensuring a positive and productive work environment.

10. Guest Relations & Satisfaction

• Integrate guest service principles into security operations, ensuring a welcoming and professional security presence and regular support and participation in operational departments.
• Handle guest safety concerns, workplace safety incidents, and complaints promptly, implementing corrective actions.
• Maintain regular interaction with guests, addressing security inquiries and providing reassurance through proactive engagement.

11. Budgeting & Financial Planning

• Oversee the security department's budget, ensuring cost-effective operations without compromising safety standards.
• Approve department purchases, procurement, and petty cash expenses, ensuring proper allocation of security resources.
• Develop annual security budget proposals, including labour costs and capital expenditures for security upgrades.

12. Fire Safety

• ensure at all times that fire safety requirements contained in the Emergency Response Plan are complied with;
• supervise the maintenance of all fire safety works in the premises;
• ensure at all times that the occupant load of any part of any building does not exceed the capacity prescribed under the Fire Code;
• conduct daily checks within the premises and remove or cause to be removed any fire hazard that is found within the premises;
• prepare and execute the Emergency Response Plan for the premises and distribute the Emergency Response Plan to the occupants of the premises; (ii) conduct fire drills for the occupants of the premises at least twice in every calendar year or on such occasion as may be directed by the Commissioner;
• ensure that all occupants are familiar with the means of escape located within the premises;
• prepare fire safety guidebooks for the occupants of the premises; train, co-ordinate and supervise the Company Emergency Response Team for the premises in first-aid, fire-fighting and evacuation in the event of fire or other related emergencies;
• train the occupants in the premises in first aid, firefighting and evacuation in the event of fire or other related emergencies;
• co-ordinate and supervise the occupants within the premises in firefighting and in evacuation in the event of fire or other related emergencies;
• supervise the operation of the Fire Command Centre in the event of fire or other related emergencies;
• conduct at least 2 Table-Top Exercises within the premises each year and to evaluate, together with the Fire Safety Committee, the effectiveness of the Arson Prevention Plan and the Emergency Response Plan for those premises;
• prepare and implement the Arson Prevention Plan for the premises;
• notify the Commissioner immediately upon the occurrence of any fire incident in the premises;
• organise campaigns, training courses, competitions, contests and other activities which will develop and maintain the interest of the occupants within the premises in establishing a fire safe environment;
• carry out such other duties as the Commissioner may require.

Key Requirement:

• Minimum of 5 years of experience in security management at supervisory level, preferably in the hospitality industry.
• Diploma/Degree in Security Management, Occupational Safety & Health, or a related field.
• Certified Fire Safety Manager (FSM)
• Strong leadership skills with experience in team management and training.
• Solid knowledge of WSH regulations, fire safety, and emergency preparedness.
• Excellent crisis management, risk assessment, and investigative skills.
• Ability to work effectively with law enforcement agencies and regulatory bodies.
• Strong communication and interpersonal skills, with a guest-oriented mindset.
• Experience in conducting security audits, investigations, and training programs.
• Ability to work in a fast-paced environment and handle emergency situations efficiently.