APAC Security System Analyst

19 hours ago


Central Region, Singapore BluOcean Security Pte Ltd Full time $60,000 - $120,000 per year

Work location: Singapore

  • Monitor/troubleshoot/manage the security system for the customer's security operation center (24*7 SOC center).
  • Perform daily system health checks, proactively monitor system health status.
  • Data analysis and generate report per client requirements.
  • Support and troubleshoot software issues, including access control, CCTV, alarm, visitor management, and any other systems under contract.
  • Acknowledge alarms, answer calls, and troubleshooting.
  • Eliminate alarm defects, track and manage via trouble tickets.
  • Follow standard practices and procedures to respond appropriately to external and internal threats.
  • Report alarm defects through trouble tickets to upper management.
  • Perform initial investigation and/or troubleshooting of the system and network issues for trouble shooting purposes.
  • Mask alarms points as approved.
  • Thoroughly document steps to resolve incidents in the service ticketing system.
  • Notify management when Service Level Agreements are missed.
  • Perform various programming and technical project/ administration related activities on the security systems.
  • Access provisioning.
  • Upon approval, program access control and intrusion detection hardware.


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