
Inbound Call Center Agent
2 weeks ago
Responsibilities:
- Answer inbound calls and provide information pertaining to queries, complaints & feedback
- Manage & resolve customer's complaints & feedback
- First contact resolution of all cases handled
- Project a positive and helpful attitude to external and internal customers
- Ensure Standard Operating Procedure (SOP) is properly carried out
Requirements:
- Minimum O Level
- Proficient in relevant computer applications
- Knowledge of Customer Service principles and practices
- Relevant experience in Call Center for at least 12 months is REQUIRED
- Good data entry and typing skills
- Good credit in O Level MANDARIN or equivalent standard, due to the nature of the work having to deal with Mandarin only speaking customers is a MUST.
- Singaporeans Only
Additional Information:
- 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week
- Contact Centre environment
- Working Location - WFH after completion of 1 to 1.5 months of training
- Training of 1 to 1.5 months will be conducted at the office in Tampines St 92
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