Inbound Call Center Agent

2 weeks ago


Tampines West, Singapore i-vic International Full time $30,000 - $60,000 per year

Responsibilities:

  • Answer inbound calls and provide information pertaining to queries, complaints & feedback
  • Manage & resolve customer's complaints & feedback
  • First contact resolution of all cases handled
  • Project a positive and helpful attitude to external and internal customers
  • Ensure Standard Operating Procedure (SOP) is properly carried out

Requirements:

  • Minimum O Level
  • Proficient in relevant computer applications
  • Knowledge of Customer Service principles and practices
  • Relevant experience in Call Center for at least 12 months is REQUIRED
  • Good data entry and typing skills
  • Good credit in O Level MANDARIN or equivalent standard, due to the nature of the work having to deal with Mandarin only speaking customers is a MUST.
  • Singaporeans Only

Additional Information:

  • 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week
  • Contact Centre environment
  • Working Location - WFH after completion of 1 to 1.5 months of training
  • Training of 1 to 1.5 months will be conducted at the office in Tampines St 92


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