Manager, Business Process

At Markono Group Pte Ltd, we believe in making knowledge available to everyone.

For centuries, the written word has had the profound ability to impart knowledge, spur imagination and fuel dreams.  As the demand for knowledge, information, and entertainment soars, our story is about leaving positive imprints on the world by shaping the future of reading; inspiring and empowering the world's readers.

Our team of printing and supply chain experts share our commitment to creating unbridled access to global knowledge, and are equally determined to create solutions that make high-quality books accessible.  With unwavering commitment to innovation, we open doors to a universe of imagination.

We keep you reading.

Manager, Business Process

Key Responsibilities:

• Design and optimise business processes using industrial engineering methodologies; monitor performance, conduct root cause and performance analyses, and identify process gaps against industry best practices
• Lead and manage process improvement projects that support the company's strategic objectives and drive operational excellence
• Oversee cross-functional and cross-organisational project teams to design, implement, and roll out innovative technologies and process solutions that enhance efficiency, customer satisfaction, and revenue
• Identify and drive improvement opportunities through process reviews, automation, process mining, digitalisation, and the implementation of best practices across the organisation
• Engage in process re-engineering to streamline end-to-end workflows and improve the new customer onboarding experience
• Maintain and update process documentation, including standard operating procedures and operations manuals
• Prepare and present reports on project management progress and process improvement outcomes to stakeholders and leadership
• Collaborate closely with senior leadership to identify opportunities for improvement and support the development and execution of cross-functional initiatives
• Ensure clear communication and effective collaboration across departments to support successful project implementation and ensure smooth adoption of new processes and solutions

Requirements:

Education & Qualifications

• Bachelor's degree in Industrial Engineering, Business Management, Project Management, or a related discipline
• PMP Certification (mandatory): Demonstrates formal training and mastery of project management standards and methodologies
• Scrum Master Certification (preferred): Agile experience is a strong advantage, particularly within dynamic, cross-functional teams

Experience

• 5 to 10 years' experience in business process management or supply chain operations, with a proven track record of delivering process improvements and enhancing operational efficiency
• Minimum 2 years' experience in project management, including full project lifecycle leadership, stakeholder engagement, accountability, and risk mitigation
• At least 3 years' experience in the implementation of supply chain systems and processes
• Minimum 3 years' practical application of industrial engineering techniques in business process redesign or operational excellence programmes
• Practical understanding of manufacturing, logistics, and supply chain operations, including associated systems and tools

Technical & Domain Expertise

• Proven subject matter expertise in supply chain management, including end-to-end process analysis and optimisation

• Deep understanding of industrial engineering principles, including:

• Lean methodologies and continuous improvement tools (e.g. Kaizen, 5S, Six Sigma)

• Time-motion studies for performance evaluation
• Capacity planning and resource optimisation

• Systems thinking and process redesign

• Knowledge of Lean Six Sigma preferred; familiarity with structured methodologies that drive process improvement and operational excellence

• Skilled in identifying cost-savings and improvement opportunities using tools such as value stream mapping, process simulation, Six Sigma, and work standardisation

Core Skills & Competencies

• Strong problem-solving skills, with the ability to identify root causes, analyse complex issues, and implement effective solutions under pressure
• Excellent communication and interpersonal skills, with the ability to work effectively across departments and levels of the organisation
• Strong organisational and leadership abilities, with a results-oriented mindset
• Ability to influence and collaborate across all levels of the company, including senior leadership and cross-functional teams
• Flexible and adaptable to change, with a proactive approach to continuous improvement

Markono is committed to fostering and cultivating a diverse and inclusive workplace. We believe that a diverse workforce is needed to drive innovation, grow, and succeed in today's corporate climate. We recruit and select employees on the basis of merit (such as skills, experience or ability to perform the job), regardless of nationality, age, gender, marital status, pregnancy status, caregiving responsibilities, race, religion, language, disability and mental health conditions. Join us and thrive