End User IT Engineer, End User Services – Engineering and Solutions,

*WHO WE ARE:*

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Description of Responsibilities

• Deploy, configure, and manage System Center Configuration Manager (SCCM) for software distribution, operating system deployment, and patch management.
• Monitor SCCM infrastructure for performance and reliability, troubleshooting issues as they arise.
• Develop and maintain documentation for SCCM processes, configurations, and best practices.

• Maintain SCCM infrastructure (site servers, DPs, boundaries).

• Manage MacOS devices using JAMF Pro

• Development of scripted procedures and automation of day-to-day common executed tasks in End User IT services and endpoint management operations in a large-scale enterprise environment.
• Monitor, detect, remediate Mac devices health and risk issues, such as NAC posture, patch versions, and related security compliance gaps.
• Analyse usability and security of third-party software, perform security scanning and functional tests to make sure the software is saft to be introduced into the environment.
• Develop solutions that integrate with various platforms/applications via API for managing endpoint security and compliance, risks in onboarding and provisioning endpoints and self-remediation of endpoint issues, etc.
• Participate in EUS projects including Base Release Image upgrades, Microsoft 365, MacOS optimisation, and implementation of virtual desktop environment.
• Proactively engage internal business and other stakeholders to identify opportunities to improve digital workspace and overall endpoint security posture.

• Address audit findings by refining existing processes and/or endpoint compliance policies.

• Create and maintain OS deployment task sequences using SCCM

• Monitor and troubleshoot software and patch deployments and managed manage hardware and software inventory collection.
• Implement and monitor endpoint protection policies for Windows/Mac using Intune
• Enforce compliance settings and configuration baselines and generate reports on software, hardware, and compliance

Why Join

Imagine being part of a team that powers the technology behind one of Singapore's longest established banks. As a Technology Infrastructure Specialist at OCBC, you'll play a critical role in ensuring our systems and infrastructure are secure, efficient, and always available. You'll be part of a team that's driving innovation and transformation in the banking industry.

How you succeed

To succeed in this role, you'll need to stay ahead of the curve when it comes to technology trends and advancements. You'll work closely with our technology teams to design, implement, and maintain our infrastructure, ensuring it's aligned with our business goals and objectives. You'll need to be proactive, collaborative, and always looking for ways to improve our systems and processes.

Who we are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.

But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Job Qualifications/Requirements

• Bachelor's degree in IT and minimum 3 years' experience in end user computing and desktop engineering role within a Banking or FI industry.
• Hands-on experience with MacOS configurations and JAMF.
• Strong, diverse technical skills, especially in the areas related to end user computing including Windows/Mac OS, Office O365 and software packaging.
• Knowledge in risk management, MacOS vulnerabilities and mitigations.
• Excellent communication, interpersonal and presentation skills.
• Excellent analytical and problem-solving skill with proven ability to work well in a technically challenging and multitasking environment.
• Possess creativity, ingenuity, and willingness to challenge status quo.
• A team oriented and team player.

*What we offer:*

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.