End User Services Engineer

**Company Background - Partior Pte Ltd**

Acknowledging that the future of global payments is on the cusp of a fundamental shift, DBS, J.P. Morgan, and Temasek have developed an open industry platform to reimagine and accelerate value movements for payments, trade, and foreign exchange settlement in a new digital era, through a newly established technology company, Partior.

Designed as a global shared ledger, Partior aims to disrupt the traditional cross-border payment by leveraging on blockchain technology to reduce current frictions and latency, minimizing post-transaction exception handling and reconciliation activities.

Key distinguishing features are around privacy solution, complete decentralized hosting, and consensus efficiency - providing commercial scalability, which enables it to be a platform of choice for hosting multiple CBDCs and commercial bank digital currencies.

To encourage broad participation across the banking industry, Partior will be actively engaging leading banks to join the platform to establish the scale required to benefit the industry.

There is an opening for a talented software technologist that wants to be at the forefront of technology innovation.

**Key Professional Requirements**
- Strong technical knowledge and experience in Microsoft/Google technologies (Active Directory, Google Workspace, SSO, GPO, Intune, Device management etc.)
- Experience with technologies Atlassian (Jira/confluence), Freshservice, PagerDuty, ServiceNow or similar products.
- Demonstrate ownership of Level-3 end-user support issues, while working closely with Level 1 & 2, internal teams, and 3rd party vendor support.
- 5 years of relevant industry experience in End User Services
- Ability to work independently without intensive oversight.
- Proficient in a scripting language.

**Preferred Requirements**:

- Cloud experience and certification
- Zero Trust network experience (BeyondCorp)
- Experience in working with VDI’s and integration with End User products
- CompTIA A+ or other IT certification is advantageous.

**Key Responsibilities**
- Develop automated processes and system deployment scripts to reduce redundant and manual day-to-day activities.
- Establish automated workflows for user onboarding, and access management, whilst helping build a service catalogue, with a goal to make everything self-service.
- Deployment and maintenance of end-user security tools & policies, including, patch management, software packaging (Windows/Mac/Chromebooks)
- Responds to and diagnoses problems through discussion with helpdesk support/users, including troubleshooting, fault rectification and problem escalation.
- Special responsibility for:

- Automating the end-to-end process of configuring laptops and installing software to provide one-button deployment for the Helpdesk team.
- Participate in system design, consulting, and security best practices with platform services engineering.
- Helping build the culture of like-minded technologists & professionals looking to disrupt the market.

**Preferable Individual qualities**
- Solution-driven: Practical and resourceful.
- Hands-on; willing and able to assist with ad-hoc requests from other teams.
- Has learning agility to keep abreast of the latest technology.
- Team player and works well in a team that values open communication.