End User Services Engineer

2 days ago

Singapore Partior Full time

Get AI-powered advice on this job and more exclusive features. We're looking for a highly motivated and personable End User Services Engineer to join our team in Singapore. In this on-site role, you'll be the go-to person for all IT-related queries, providing essential support to our staff. If you're a problem-solver with excellent communication skills and a positive attitude, we want to hear from youWhat You'll Do Troubleshooting & Issue Resolution: Be the first point of contact for staff, addressing a wide range of hardware and software issues, from operating system glitches to application malfunctions. Office Infrastructure Maintenance: Keep our essential office systems running smoothly, including maintaining Wi-Fi networks, printers, and conferencing equipment. You'll also be responsible for the upkeep of our server room. User Lifecycle Management: Seamlessly onboard new employees by setting up their laptops and managing user accounts. You'll also handle the offboarding process, ensuring proper access removal and equipment collection. System Monitoring & Maintenance: Proactively monitor and maintain various workplace systems to prevent issues and ensure optimal performance. Documentation & Knowledge Sharing: Create clear and concise user guides and document IT processes to empower our staff and streamline future support. IT Asset Management: Track our IT equipment inventory diligently and manage supplies to ensure we always have what we need. Endpoint Security: Collaborate with our cybersecurity team to secure all endpoints, protecting our systems and data from threats. Software Licensing: Monitor software usage and manage licensing to ensure compliance and efficient resource allocation. Vendor & Procurement Management: Oversee relationships with IT vendors and manage the procurement process for new hardware and software. What We're Looking For A university degree in an IT-related field (e.g., Computer Science, Information Technology, Information Systems). Proven professional experience in an IT support role within a corporate environment. Strong technical troubleshooting skills for both hardware and software. Familiarity with network essentials (Wi-Fi, basic connectivity). Familiarity with Microsoft/Google mobile device management. Adaptive proficient in a scripting language (PowerShell/Bash). Experience setting up laptops, managing user accounts and administering Google Workspace and Entra ID (Azure AD). Experience with technologies Atlassian (Jira/confluence), Freshservice or similar products. A clear communicator with the ability to explain technical concepts to non-technical users. A positive, can-do attitude and a commitment to providing excellent customer service. Ability to work independently and as part of a team. This is an on-site role, requiring you to be in the office 5 days a week in Singapore. Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries Technology, Information and Media We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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