Intern (Business Solutions)

2 weeks ago

Singapore FujiFilm Full time $30,000 - $60,000 per year

About FUJIFILM Business Innovation

FUJIFILM Business Innovation is a leading provider of document and digital solutions, enabling businesses to transform and thrive in the digital era. Headquartered in Singapore for the Asia Pacific region, we offer a comprehensive suite of services including multifunction printers, IT and cloud solutions, document workflow management, and business process outsourcing. With over 60 years of experience, we help organizations enhance efficiency, productivity, and operational agility.

The Role

We are looking for an intern to join our Business Solutions Team, supporting service operations and digital transformation initiatives across the region. This role will provide hands-on exposure to business process support and technology-driven projects.

MPS & Other Service Administration and Support:

i. New Deal On-boarding Support

  • Account Setup request, Scope change request and Termination Request validation.
  • Order tracking and escalation for missing order(s).

ii. Service Delivery Support

  • Meter validation - end of month meter validation and Manual Meter Read (MMR) report generation for Opco to collect manual meter for Printer(s) which are not communicating.
  • Manual meter import and billing meter creation in incident management system for non-communicating and non-networked devices.
  • Report generation/management - billing meter report, service reports, report subscription and schedule setup.

Service Launch and Release Management Support:

  • Participate on UAT (User Acceptance Test) and/or system test for the supported service offering.
  • Analyze & summarize test results and upload relevant test files to the project repository.
  • Develop user instruction and/or user guides.
  • Participate on monthly and bi-yearly technology release management activities.

DX Project Deployment

  • Participate & assist in DX project to build solution using Microsoft Power Platforms as per business requirement to resolve business or operational gaps.

E-Learning Course development

  • Develop e-learning material for Opco and MSB (Shared Service Center) to educate user on tools, processes, and support structure for the service launch in the region.

Learning Outcomes for the Intern

By the end of the internship, the intern will:

  • Understand end-to-end service operations and reporting in a regional business environment.
  • Gain practical experience in UAT, release management, and documentation.
  • Acquire hands-on skills in Microsoft Power Platform and see how digitalisation drives efficiency.
  • Develop professional communication skills through preparing guides and training content.
  • Experience working in a shared services/regional support setup with exposure to multiple markets.

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