Customer Service Agent

2 weeks ago

East Region, Singapore GMP Group HQ Full time $30,000 - $60,000 per year

Position: Customer Service Agent / Customer Service Officer

Basic: $1700-$2500

Working Date & Time: 6 days, Rotating Shift

Working Location: Changi Airport Terminals

Benefit: 12 days AL, $200-$500 Shift Allowance, OT Allowance, AWS, Performance Bonus, Joining Bonus, Staff Transport

(**Transport provided for staff working midnight)

Job Responsibilities:

  • Lead and oversee daily operations to ensure smooth passenger handling and service excellence.
  • Guide, train, and motivate staff while maintaining high standards in service, grooming, and discipline.
  • Ensure compliance with safety, security, and SOPs from airlines, airport authorities, and the company.
  • Support Duty Manager in team deployment and operational needs.
  • Greet, check in, and assist passengers—including those with special needs—ensuring a smooth departure experience.
  • Provide customer service in premium lounges, handle meet-and-greet duties, buffet setups, and basic system transactions.
  • Communicate professionally with passengers and team members, delivering a warm and efficient service experience.

Job Requirements:

  • Able to work in rotating shifts and weekends.
  • Able to communicate effectively with international passengers, with strong communication and customer interaction skills.
  • Pleasant with a cheerful disposition and good interpersonal skills
  • Team player in a fast-faced environment.
  • Independent and able to multi-task
  • Able to priorities tasks effectively to ensure most important tasks are completed on time.

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | 09C3051 | Charlotte Tan | R

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

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