Manager / Sr Manager, People, Culture & Organisation

Manager/ Senior Manager, People, Culture, Organisation

ABOUT US

Certified as a Great Place to Work 3 years in a row, HCSA Community Services is a charitable organisation with the Institute of a Public Character (IPC) status and a member of the National Council of Social Service. As a family of dedicated staff, volunteer teams, and corporate and community partners, we continue to give a future and a hope to the vulnerable in society.

At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need.

HCSA is certified 3 years in a row as a Great Place to Work . At HCSA, our commitment to being a Great Place to Work is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.

Role Summary

This role leads HR initiatives across the full spectrum of HR functions—talent management, recruitment, onboarding, learning & development, performance, compensation, employee relations, and organisational development.

Key Responsibilities

HR Strategy & Policy

1. Execute HR plans and review policies aligned with various KPI for the organisation as a whole

2. Collaborate with Head of Dept and Board of Directors on mid-term HR strategies that are aligned with the overall organisational goals

Talent Management

1. Oversee recruitment, onboarding, succession planning, and offboarding

2. Ensure compliance with local labor legislation and fair employment practices

3. Oversee and review workflow processes and procedures of recruitment, including updating of JD for all positions

4. Review offboarding process and procedures, and analysis of turnover rate

Compensation & Benefits

1. Conduct salary reviews and benchmark against NCSS guidelines, or other benchmark studies, if necessary

2. Develop tangible and intangible reward systems

Learning & Development

1. Develop and communicate processes and systems for career experience, development and progression for all employees so that employees have a sense of growth, development and progression

2. Implement career development frameworks and provide support for the development of critical competencies

3. Manage L&D for all levels of employees, including high-potential individuals

Performance Management

• Manage the performance management system incorporating elements such as regular feedback meetings, performance appraisals, calibration and various other processes to manage underperformance

Employee Engagement & Relations

• Maintain and continuously review Disciplinary and Grievance procedures

• Support and plan engagement initiatives like sharing sessions, town halls and retreats, etc

• Ensure legal compliance and align with organisational requirements for quality management, health & safety, and promote a respectful workplace culture

Process Improvement & Leadership

• Continuously review, evaluate and enhance all HR systems and processes.

• Management of employees, with adherence to organisational values and leadership framework(s).

Qualifications

1. Bachelor's Degree in a relevant field

2. Minimum 5 years of HR experience; generalist background preferred

3. At least 3 years in a supervisory role

Other Requirements

1. Proficient in Microsoft suite of applications.

2. Strong planning, organisational and problem-solving skills.

3. Independent, team-oriented, and proactive with a positive "can-do" mindset.

4. Digitally fluent, possess openness and skillset to independently and proactively explore how digital tools may augment work and increase productivity