Business Process Improvement Manager

2 weeks ago

Singapore TOPPAN NEXT TECH PTE. LTD. Full time $90,000 - $120,000 per year

We are seeking a results-driven Business Process Improvement Manager to lead initiatives aimed at optimising business processes across our IT-driven manufacturing operations. This role is responsible for identifying inefficiencies, implementing methodologies and fostering a culture of continuous improvement across departments. The ideal candidate will blend strong process improvement expertise with a solid understanding of IT systems and manufacturing workflows.

  • Lead cross-functional teams to identify, analyse, and improve core operational and IT-related business processes.

  • Drive continuous improvement initiatives using methodologies such as Lean and Agile.

  • Work closely with IT, production, quality, and supply chain teams to ensure process enhancements are aligned with strategic goals.

  • Map and analyse existing workflows; identify bottlenecks and recommend process redesigns or automation.

  • Measure process efficiency and effectiveness; establish baseline metrics and track improvements.

  • Utilise tools such as ERP like Microsoft Dynamics, Microsoft Power Automate, and Microsoft SharePoint to support data-driven decision-making.

  • Support digital transformation efforts by aligning business processes with new technologies and system capabilities.

  • Provide coaching and training to staff on continuous improvement tools and techniques.

  • Prepare detailed reports and presentations for senior leadership highlighting improvement results and ROI.

  • Act as the project coordinator/manager between Data Ops user and IT Infrastructure team to perform Technical Refresh proposal for customers.

Job Requirements

  • Bachelor's degree in Industrial Engineering, Business, Information Systems, or related field.

  • 5+ years of experience in process improvement within a manufacturing and/or IT-driven environment.

  • Strong knowledge of production systems especially in Digital Printing and Security Printing environment (would be a definite plus) and IT integration principles.

  • Proven track record of leading successful process improvement initiatives.

  • Strong analytical, problem-solving, and project management skills.

  • Excellent communication and management skills.

  • Experience with Industry 4.0 technologies (IoT, data analytics, automation).

  • Familiar with Agile project methodologies and ITIL framework.

  • Ability to work in a fast-paced, cross-functional team environment.

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