Sales Support Specialist

6 days ago

Remote Singapore Twilio Full time $60,000 - $100,000 per year

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Sales Support Specialist.

About the job

Twilio is looking for a Sales Support Specialist to join the Communications Strategic Sales team. We're looking for a hungry and ambitious individual who has a passion for communications, desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization. The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is 'the glue' between many different functions within the organization, assisting Account Executives with numerous activities and processes along the entire sales cycle.

Responsibilities

In this role, you'll:

  • Assist with Pricing and Deal workflows
    • Prepare Pricing and Deal Structure, use and master internal pricing tools
    • Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct
    • Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc
  • Oversee and maintain CRM records
    • Account Data/Ownership queries: Account consolidation, SID movements
    • Updating account, opportunity, contact, and lead level data
  • Be an Internal liaison:
    • For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tix
    • Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately. You will deal with people, data sets and processes.
  • Provide Customer support:
    • Willingness and ability to hop on customer calls along with an AE to:
    • Explain and present on aspects related to above
    • Preparation for sales meetings and conducting AE research (

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