VIP Desktop Support Engineer

6 days ago

Central Region, Singapore QUESS SINGAPORE Full time $60,000 - $80,000 per year

Job Description & Requirement

1 yr renewable contract

Responsibilities:

Project Delivery


• Assist project manager to plan the project milestones and project tasks


• Understand & analyse the requirements and assist in development of module technical design specification


• Translate design into process/program specifications


• Manage project tasks to meet schedule, cost and quality


• Develop timeline for the tasks in alignment with the schedule of the overall project


• Prepare test plan & test environment for System Integration Testing & User Acceptance Testing


• Support the testing activities, log the test results, rectify the incidents, carry out retest till closure of incidents


• Conduct code review, walkthrough & testing of programs to ensure the quality of deliverables meet the requirements and adhere to defined processes


• Involved in construction of complex programs.


• Prepare /review project documents meeting schedules


• Assist project managers to prepare implementation and data migration checklists,


• Ensure the configuration checklists/ release checklists are complete and comprehensive


• Ensure the correct version of programs/files are checked in and used for Testing / Migration to production


• Deliver quality outputs based on defined processes & take corrective actions when necessary


• Assess service request /enhancement feasibility, effort ,schedule and risk plan


• Identify & escalate risks to higher level to mitigate impact on - project delivery

Customer /Vendor Management


• Build rapport with the users and their technical staff and manage their expectation


• Have clear and open communication with customers on project issues or clarifications

Team Management


• Coordinate and delegate the task to the team members


• Guide team members in executing the tasks in the project


• Track the team's progress and provide updates


• to project manager


• Work with team members to resolve problems promptly and provide effective solution

Requirements:


• Typically 4 years desktop support experience in VIP support


• Diploma or degree in a relevant discipline


• Self-motivated with a positive "can-do" attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.


• Ability to lead, develop and maintain respectful and trusting relationship

Registration No. / Unique Entity Number: D

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore ()

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