Vip Desktop Support Engineer
5 days ago
Contract Duration : 12 months Working Location : IRAS (Revenue House), May require to travel off site (Once a month, depending on requirement) Working Hour : Monday - Friday - 8 hours staggered shift between 730am - 7:30pm *Sat - 8:30am - 12pm (if required) Salary : $3,400
**Responsibilities**
- Perform troubleshooting for client platform related problems.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involve in client platform implementation/upgrade project.
- Manage client platform implementation/upgrade project.
- Perform on research/evaluation of client platform tools.
- Provide systems related technical advice to customers or project team.
- Manage client platform management systems.
- Manage systems changes through change request process & provide status reports to the relevant parties.
- Perform client platform related presales tasks.
- Ensure service level meet requirement. Propose and implement action plan when required.
- Established facility management standards/best practices to ensure
operation consistency across project/facility
**Requirements**:
- Min 1 -2 years in Desktop VIP Support
- Preferably from SI /WOG background
***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1654858 (Soo Sheng Hui)
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