Desktop Engineer Vip Support- Singapore

4 days ago

Singapore IntersoftKK Full time

Singapore

**Experience**:
**Skills**:
**Background**

Desktop Support engineer (VIP/Executive Support) providing Break-Fix, fault diagnosis, resolution and installation/deployment of new hardware with in the core campus location.

**Role**

Responsible for day to day support of the highest level Executives in customer location, which includes break/fix support for any and all devices, including PC software/hardware; Smartphones; iPads; & BYOD MACs. Also responsible for the support & management of Video Conferencing equipment.

**Key Responsibilities**

Primary contact responsible for the support of senior Executives.
- Provide Day to Day Support - which includes: break/fix support for any and all devices (Hardware [PC's, Phones, iPads] Software (COTS, Bus Apps) and Network).
- Provide remote support for executives travelling
- Provide support for global executives visiting the facility
- Provide off hour remote support on a rotating basis - (24x7)
- Provide support for off-site key Executive Meetings when required.
- Must be extremely customer focused and be able to multi task well.
- Must be able to communicate extremely well both verbal and written.
- Must be a team player and be willing to be flexible
- Customer Service must be the highest priority
- Primary contact responsible for all Video Conferencing devices/units

Which includes:
- Software/Hardware upgrades
- Testing of new devices
- Full support for all Exec meetings - both internal and external
- Troubleshooting and escalation of issues

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