Account Director

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving. We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make the world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a 'job', we would love to hear from you. At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you're looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table. We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career

All the responsibilities we will trust you with:

·       Account Leadership & Client Relationship Management: Take full ownership of key accounts, ensuring delivery of agreed service levels and maintaining strong client relationships to achieve high satisfaction.

·       Sales & Revenue Growth: Drive business development within assigned accounts by identifying upselling and cross-selling opportunities for integrated FM solutions and execute strategies to maximise revenue.

·       Strategic Account Planning: Develop and implement account plans aligned with client objectives and organisational goals, including forecasting and pipeline management.

·       Performance Monitoring & Reporting: Track account performance against KPIs, profitability targets, and contractual obligations; provide regular updates to senior management and stakeholders.

·       Stakeholder Engagement: Build and maintain strong relationships with client decision-makers and influencers at senior levels to secure long-term partnerships.

·       Team Leadership & Development: Lead and mentor account managers, ensuring effective resource allocation and capability building to support account growth.

·       Industry Networking & Market Intelligence: Maintain awareness of market trends, competitor activities, and client needs to inform account strategies and identify new opportunities.

Requirements

·       Degree in Business or related discipline with at least 5–8 years of experience in account management or business development within facilities management or related industries.

·       Proven track record in managing large accounts, driving revenue growth, and delivering profitability.

·       Strong ability to identify opportunities, negotiate contracts, and close deals effectively.

·       Excellent relationship-building skills with a focus on understanding client needs and delivering tailored solutions.

·       Experience in leading teams and developing talent to achieve business objectives.

·       Broad understanding of integrated FM services, market dynamics, and competitive landscape.

What you can expect from us:

• Work on projects for world-class security projects renowned for their safety, reliability and efficiency

• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education

• Community volunteering opportunities

• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.