Return Merchandise Authorization

7 days ago

Queenstown, Singapore Elo Touch Solution Full time $40,000 - $60,000 per year

Job Description – Return Merchandise Authorization (RMA) Officer

Reports To: Field Application Engineer Leader, Asia-Pacific

Location: Singapore (preferred) or Southeast Asia regional hub

Company Overview

Elo Touch Solutions is a global leader in touchscreen and interactive technology, delivering trusted solutions for retail, hospitality, healthcare, and industrial applications. With over 50 years of innovation, Elo's hardware and services are trusted by the world's top brands for quality, reliability, and service support.

As we continue to strengthen our customer service and post-sales support capabilities in Asia-Pacific, we are seeking a detail-oriented and customer-focused RMA Officer. This role will manage the Return Merchandise Authorization process, coordinating warranty repair services with Elo Authorized Repair Centres in the region or directly with Elo Manufacturing facilities when required.

Key Responsibilities

RMA Process & Coordination

  • Manage and process RMA requests from customers, distributors, and channel partners.
  • Coordinate repair/replacement workflows with Elo Authorized Repair Centres and Elo Manufacturing when needed.
  • Ensure adherence to Elo's warranty and service policies, maintaining accurate records for each RMA case.
  • Track and monitor the end-to-end status of returns, repairs, and replacements to ensure timely resolution.

Customer & Partner Support

  • Act as the point of contact for customers and distributors on warranty and repair service matters.
  • Provide clear communication on RMA procedures, timelines, and case status.
  • Support distributors at their project sites or meet customers directly on occasion to ensure smooth issue resolution.

Process Management & Administration

  • Maintain RMA documentation, service records, and reporting within Elo's systems.
  • Prepare regular reports on RMA trends, case closure performance, and areas for process improvement.
  • Collaborate with regional sales and technical teams to address recurring issues or escalate complex cases requiring expert review.

Qualifications & Requirements

  • Diploma or Bachelor's degree in Business Administration, Supply Chain, IT, or related field.
  • 2–4 years of experience in customer service, technical support, or warranty/service operations (experience with IT hardware, POS systems, or consumer electronics preferred).
  • Strong organizational and administrative skills with attention to detail.
  • Excellent communication and interpersonal skills to engage with customers and distributors.
  • Familiarity with CRM or service management systems is advantageous.
  • Self-motivated, reliable, and capable of managing multiple cases simultaneously.
  • Regional scope with minimal travel expected (occasional site visits only).

What We Offer

  • Opportunity to be part of a global leader in interactive technology solutions.
  • Hands-on role with high customer interaction and process ownership.
  • Career development opportunities within Elo's service and operations functions.
  • Competitive compensation package with regional exposure.

How to Apply:

Interested candidates may submit CVs to

Job Types: Full-time, Permanent, Fresh graduate

Work Location: In person

  • SAP Consultant

    4 hours ago

    Queenstown, Singapore Samsung SDS Asia Pacific Pte Ltd Full time

    **Responsibilities** - Regional support (South East Asia & Oceania region) for: a. ERP SD Module’s sub-modules such as: i. Pre-Sales ii. Pricing iii. Order Processing and Reporting iv. Intangible Sales v. Credit Management vi. Order Promising aATP (Advanced Available-To-Promise) vii. Inter Company Trade viii. Marketing Sample Management ix. Billing...

  • Submarine Cable Engineer

    7 days ago

    Queenstown, Singapore Equinix Full time

    Submarine Cable Engineer Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform...

  • Head, Asia Development, Vaccines Epidemiology

    2 weeks ago

    Queenstown, Singapore GSK Full time

    **Site Name**: Singapore - Rochester Park **Posted Date**: Jun 26 2025 Would you like to be part of GSK’s Global Epidemiology team, with an opportunity to drive epidemiology strategy and studies across the spectrum of vaccine development in Asia? If so, this is an excellent opportunity to explore. This role is a management and leadership position...

  • Order Fulfilment Intern

    7 days ago

    Queenstown, Singapore Razer Full time $40,000 - $60,000 per year

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...

  • Accountant

    4 hours ago

    Queenstown, Singapore Wings Therapy Center Pte. Ltd Full time

    Be A Part of Singapore’s Most Innovative and Progressive Therapy Center **POSITION TITLE: ACCOUNTANT** **EMPLOYMENT TYPE: FULL-TIME POSITION** **WE’RE HIRING: ACCOUNTANT** Join **WINGS THERAPY AND LEARNING CENTER (WINGS)** - Singapore’s first and only intensive therapy centre as an **ACCOUNTANT**! **KEY RESPONSIBILITIES** **1. Financial Record...

  • Theatrical Coordinator

    2 weeks ago

    Queenstown, Singapore Warner Bros. Discovery Full time

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Singapore Supply Chain Executive

    2 weeks ago

    Queenstown, Singapore GSK Full time

    **Site Name**: Singapore - Rochester Park **Posted Date**: May 2 2025 The Supply Chain Executive conducts and transacts customer service and logistics processes for the supply of products inbound to the LOC and outbound to its first trade customers to achieve optimal customer service levels and maximize the On-Time-In-Full KPI, thereby supporting the...

  • Solid Tumors

    2 weeks ago

    Queenstown, Singapore GSK Full time

    **Site Name**: Singapore - Rochester Park **Posted Date**: Mar 6 2025 Specialty & Oncology Products are a critical pillar of the EM region and GSK’s strategic growth vision. EM region is complex with a mix of market archetypes, from reimbursed, hybrid or Private/self-pay. Each poses different challenges, and GSK is committed to finding solutions that...

  • Internship - Regional Oncology Medical Affairs, Singapore (July to December 2025)

    2 weeks ago

    Queenstown, Singapore GSK Full time

    **Help us get ahead of disease together with our Regional Medical Affairs Internship with our Emerging Markets team, Singapore, 2025**: **Education required**: Bachelors degree from an accredited college/university, preferably in Medical/Pharmaceutical/ Science & Life Sciences/Business disciplines with a focus in oncology **Other requirements**: Must be...

  • Assistant Manager, Guest Experience

    3 days ago

    Queenstown, Central Community Development Council, Singapore lululemon Full time $60,000 - $180,000 per year

    RequirementsDescription & RequirementsWho We Arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success...