
Return Merchandise Authorization
3 days ago
Job Description – Return Merchandise Authorization (RMA) Officer
Reports To: Field Application Engineer Leader, Asia-Pacific
Location: Singapore (preferred) or Southeast Asia regional hub
Company Overview
Elo Touch Solutions is a global leader in touchscreen and interactive technology, delivering trusted solutions for retail, hospitality, healthcare, and industrial applications. With over 50 years of innovation, Elo's hardware and services are trusted by the world's top brands for quality, reliability, and service support.
As we continue to strengthen our customer service and post-sales support capabilities in Asia-Pacific, we are seeking a detail-oriented and customer-focused RMA Officer. This role will manage the Return Merchandise Authorization process, coordinating warranty repair services with Elo Authorized Repair Centres in the region or directly with Elo Manufacturing facilities when required.
Key Responsibilities
RMA Process & Coordination
- Manage and process RMA requests from customers, distributors, and channel partners.
- Coordinate repair/replacement workflows with Elo Authorized Repair Centres and Elo Manufacturing when needed.
- Ensure adherence to Elo's warranty and service policies, maintaining accurate records for each RMA case.
- Track and monitor the end-to-end status of returns, repairs, and replacements to ensure timely resolution.
Customer & Partner Support
- Act as the point of contact for customers and distributors on warranty and repair service matters.
- Provide clear communication on RMA procedures, timelines, and case status.
- Support distributors at their project sites or meet customers directly on occasion to ensure smooth issue resolution.
Process Management & Administration
- Maintain RMA documentation, service records, and reporting within Elo's systems.
- Prepare regular reports on RMA trends, case closure performance, and areas for process improvement.
- Collaborate with regional sales and technical teams to address recurring issues or escalate complex cases requiring expert review.
Qualifications & Requirements
- Diploma or Bachelor's degree in Business Administration, Supply Chain, IT, or related field.
- 2–4 years of experience in customer service, technical support, or warranty/service operations (experience with IT hardware, POS systems, or consumer electronics preferred).
- Strong organizational and administrative skills with attention to detail.
- Excellent communication and interpersonal skills to engage with customers and distributors.
- Familiarity with CRM or service management systems is advantageous.
- Self-motivated, reliable, and capable of managing multiple cases simultaneously.
- Regional scope with minimal travel expected (occasional site visits only).
What We Offer
- Opportunity to be part of a global leader in interactive technology solutions.
- Hands-on role with high customer interaction and process ownership.
- Career development opportunities within Elo's service and operations functions.
- Competitive compensation package with regional exposure.
How to Apply:
Interested candidates may submit CVs to
Job Types: Full-time, Permanent, Fresh graduate
Work Location: In person
-
Return Merchandise Authorization
1 week ago
Queenstown, Singapore Elo Touch Solution Full time**Job Description - Return Merchandise Authorization (RMA) Officer** **Reports To**: Field Application Engineer Leader, Asia-Pacific **Location**: Singapore (preferred) or Southeast Asia regional hub **Company Overview** As we continue to strengthen our **customer service and post-sales support capabilities in Asia-Pacific**, we are seeking a...
-
Acting Sales Supervisor
3 days ago
Queenstown, Singapore Michael Kors Full timeMichael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in...
-
SAP Consultant
1 day ago
Queenstown, Singapore Samsung SDS Asia Pacific Pte Ltd Full time**Responsibilities** - Regional support (South East Asia & Oceania region) for: a. ERP SD Module’s sub-modules such as: i. Pre-Sales ii. Pricing iii. Order Processing and Reporting iv. Intangible Sales v. Credit Management vi. Order Promising aATP (Advanced Available-To-Promise) vii. Inter Company Trade viii. Marketing Sample Management ix. Billing...
-
E-commerce Executive
1 week ago
Queenstown, Singapore The Swatch Group S.E.A. (S) Pte Ltd Full time**Job description**: As an E-commerce Executive, you will play a pivotal role in shaping the future of our E-Commerce operations and strategy. You will work closely with relevant stakeholders to define, prioritize, and deliver product features that drive our online sales and enhance the customer experience. In this role you will: - Manage E-Commerce...
-
Warehouse Specialist
1 week ago
Queenstown, Singapore Universal Marine Medical Full timeThis position is primarily responsible for executing and supporting all functions of the warehouse department, including administrative and physical job responsibilities as required. **Responsibilities** - Verify accuracy of incoming and outgoing shipments and orders; compare identifying information with bills of lading, invoices, orders or other records;...
-
Order Fulfilment Intern
3 days ago
Queenstown, Singapore Razer Full time $40,000 - $60,000 per yearJoining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...
-
Accountant
2 weeks ago
Queenstown, Singapore Wings Therapy Center Pte. Ltd Full timeBe A Part of Singapore’s Most Innovative and Progressive Therapy Center **POSITION TITLE: ACCOUNTANT** **EMPLOYMENT TYPE: FULL-TIME POSITION** **WE’RE HIRING: ACCOUNTANT** Join **WINGS THERAPY AND LEARNING CENTER (WINGS)** - Singapore’s first and only intensive therapy centre as an **ACCOUNTANT**! **KEY RESPONSIBILITIES** **1. Financial Record...
-
Accountant
1 day ago
Queenstown, Singapore Wings Therapy Center Pte. Ltd Full timeBe A Part of Singapore’s Most Innovative and Progressive Therapy Center **POSITION TITLE: ACCOUNTANT** **EMPLOYMENT TYPE: FULL-TIME POSITION** **WE’RE HIRING: ACCOUNTANT** Join **WINGS THERAPY AND LEARNING CENTER (WINGS)** - Singapore’s first and only intensive therapy centre as an **ACCOUNTANT**! **KEY RESPONSIBILITIES** **1. Financial Record...
-
Manager/senior Manager, Group Tax
1 week ago
Queenstown, Singapore Hafnia Full timeCOMPANY DESCRIPTION Hafnia is one of the world's leading oil product tanker owners and operators. We provide transportation of oil and oil products to national and international oil companies, major chemical companies, as well as trading and utility companies. Hafnia is a company that's all about our people both the people that run the business, and those...
-
Director, Consumer Products, Sea
2 weeks ago
Queenstown, Singapore Warner Bros. Discovery Full time**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...