Customer Success Project Manager

1 week ago

Singapore InsiderSecurity Full time $80,000 - $120,000 per year

We are looking for a highly organized and customer-oriented individual to oversee the successful deployment and ongoing success of our cybersecurity solutions. This role combines project management, service delivery, and customer success — ensuring our customers achieve maximum value from our products and services. You will coordinate closely with customers, engineers, and internal teams to deliver a smooth onboarding experience and long-term satisfaction.

Project Management

  • Plan, coordinate, and execute solution deployments to ensure timely and successful implementation.
  • Liaise directly with customers to manage timelines, resolve issues promptly, and provide regular progress updates.
  • Manage application engineers for deployment, maintenance, troubleshooting and professional services projects.
  • Coordinate with product teams.
  • Maintain clear and up-to-date project documentation and reports.
  • Monitor and evaluate quality of service delivery using defined metrics and KPIs.

Account Management and Customer Success

  • Serve as the primary point of contact for assigned customer accounts.
  • Build and maintain relationships with assigned customers, understanding their goals and ensuring they gain full value from our products.
  • Provide ongoing customer support, addressing technical or operational concerns.
  • Proactively gather customer feedback and work with product teams to drive improvements.
  • Responsible for product renewals.
  • Collaborate with sales teams on upselling or cross-selling opportunities.

Why Join Us

You'll play a key role in ensuring customer success and satisfaction for a leading cybersecurity software company trusted by governments and enterprises across Asia. You'll work with passionate engineers and business leaders to deliver meaningful cybersecurity outcomes — not just deployments.

Requirements

  • Possess a Bachelor's degree or diploma
  • 3–6 years of experience in project management, service delivery, or customer success (preferably in enterprise software)
  • Experience in management of government IT projects is an advantage
  • Excellent interpersonal and communication skills, with strong customer service orientation
  • Strong organizational and time management skills, and able to manage multiple projects concurrently
  • Have initiative and able to take proactive approach to solve challenges
  • Detail-oriented, proactive
  • Familiarity with IT systems, cybersecurity concepts, or cloud environments is an advantage
  • Must be a Singapore citizen or Singapore PR

Benefits

  • Engage in impactful work aimed at addressing significant cybersecurity challenges
  • Chalk up valuable experience and insights within the cybersecurity industry
  • Receive a competitive salary package, with annual individual performance bonus
  • Annual flexi benefits, medical insurance, GP visits coverage
  • Enjoy 18 days of annual leave, with increments based on years of service

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