Project & Customer Success Manager

5 days ago

Singapore LLOYD'S REGISTER SINGAPORE PTE. LTD. Full time

**Role purpose**:
Implementation and support of maritime software solution _Cloud Fleet Manager (CFM) _with respect to Software development, Integration, feasibility study of new features, pre-sales support, client education, training and project management. To provide support in contract delivery to clients to the agreed scope and specification, time scale and costs. May be involved in single projects or a portfolio of projects and individual projects may comprise one or more client contracts.

**Key Responsibilities**:

- To perform complex assessments and provide specialist advice for service delivery, research, or development work within agreed broad parameters that include budget constraints and contractual requirements.
Advising on the complexity and feasibility of new feature and customizations in CFM, based on customer feedback, industry best practices and Maritime regulations.
- Product Owner for Charter Module in Cloud Fleet Manage (CFM).
- Global Integrations Consultant for integration between CFM and other software used by the customer.
- To discuss / present the deliverable with the internal / external client at a senior level and be able to suggest alternative solutions where appropriate.
- Be Customer Success Manager for assigned customers, ensuring customer satisfaction and stickiness.
- Do Technical Presentations for enhancing Sales of the product.
- To make recommendations based on internal / external client feedback to assist in service delivery improvement and to help build the business.
- To assess / recommend the time / value of the work to be undertaken for an internal / external client within an agreed fee / cost structure and within the commercial aspects of the contract. To undertake project management where applicable including monitoring project progress and spend against budget and contract requirements.
- Conduct activities in line with internal procedures, accreditation schemes, legislation, and industry standards.
- To pursue Continuous Professional Development and maintain a high degree of discipline knowledge and awareness.
- Act as Communication liaison to the Hamburg office.
- Be Assigned to projects as deemed appropriate by the Management based on prevailing market & business requirement.

**Professional Qualifications / Requirements**:

- Advance understanding of and enjoyment of technical processes and IT products, ideally in the SaaS environment.
- Have advance programming and coding skills in C#, MS SQL, Type Script, Java Script and other similar computer programming languages.
- Demonstrable understanding of the Project Management process and tools focused on Software development environment & architecture, gained through experience and training. Eg : Scrum, Jira, Confluence
- Experience in managing IT project management, resource planning, Cloud architecture and software development.
- A professional and secure approach to partners and customers, combined with a pronounced communication strength in English (spoken and written) as well as a high willingness to travel to work for our customers on site.
- Advance Understanding of Maritime Operations and Software solutions.
- Have Effective Communication, Public Speaking and interpersonal skills.
- You value modern ways of working and drive forward the continuous development of existing processes purposefully.

  • Amps Engineer

    4 hours ago

    Singapore Pfizer Full time

    Company Description Entrusted by Pfizer Singapore, Cielo Talent supports Pfizer to recruit permanent employees for the expansion of Pfizer Tuas manufacturing site in Singapore. **Why Pfizer** Pfizer careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions...

  • Amps Tea's Baristas

    5 hours ago

    Singapore AMPERSAND 7 PTE. LTD. Full time

    **Join the Pioneering Team at AMPS TEA!** As part of our exciting expansion, **AMPS TEA**is seeking passionate **Baristas**and **Senior Baristas**to help bring our signature tea beverages and desserts to more customers. You will play a key role in delivering the unique AMPS TEA store experience — and be part of building something special from the ground...

  • Customer Success Project Manager

    5 days ago

    Singapore InsiderSecurity Full time

    We are looking for a highly organized and customer-oriented individual to oversee the successful deployment and ongoing success of our cybersecurity solutions. This role combines project management, service delivery, and customer success — ensuring our customers achieve maximum value from our products and services. You will coordinate closely with...

  • Customer Success Project Manager

    17 hours ago

    Singapore INSIDER SECURITY PTE. LTD. Full time

    We are looking for a highly organized and customer-oriented individual to oversee the successful deployment and ongoing success of our cybersecurity solutions. This role combines project management, service delivery, and customer success - ensuring our customers achieve maximum value from our products and services. You will coordinate closely with customers,...

  • Customer Success Project Manager

    2 weeks ago

    Singapore InsiderSecurity Full time $80,000 - $120,000 per year

    We are looking for a highly organized and customer-oriented individual to oversee the successful deployment and ongoing success of our cybersecurity solutions. This role combines project management, service delivery, and customer success — ensuring our customers achieve maximum value from our products and services. You will coordinate closely with...

  • Customer Success Manager

    5 days ago

    Singapore EngageRocket Full time

    Customer Success Manager at EngageRocket Drive meaningful change in workplaces through data-driven insights: At EngageRocket , we help organisations create great workplaces with exceptional leaders by enabling continuous employee listening and actionable insights. We're looking for a Customer Success Manager (CSM)with strong project management experience who...

  • Customer Success Manager

    1 week ago

    Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time

    **JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...

  • Customer Success Project Coordinator

    2 weeks ago

    Singapore Adventus Full time

    Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a global footprint. We help organizations transform by leveraging intelligent applications, innovative solutions, and services to stay competitive. Responsibilities Assist Service Delivery Managers and IT Managers in onboarding and coordinating new and...

  • Customer Success Manager

    1 week ago

    Singapore Avolution Full time

    **The best of all worlds**:join Avolution, an Australian highly regarded enterprise software house. With offices in Sydney, Singapore, London and Virginia, Avolution is established as an industry leader in its Gartner Magic Quadrant and by other industry bodies. Be part of a smart, friendly team and benefit from our culture which is pragmatic, collaborative...

  • Customer Success Manager

    1 week ago

    Singapore Ireckonu B.V. Full time $90,000 - $120,000 per year

    Your missionAt Ireckonu, the Customer Success Manager is an empowered position responsible for key elements of the client relationship. This role focuses on building strong partnerships and ensuring customer satisfaction, driving value through project delivery, resulting in positive outcomes and a high customer retention rate. You will also ensure that...