Customer Service Executive

1 week ago

Eunos, Singapore Tan Chong Motor Sales Pte Ltd Full time $40,000 - $60,000 per year

Key Responsibilities:

  • Serve as the first point of contact, professionally handling all walk-in customers, phone calls, emails, and service inquiries.
  • Manage workshop administrative processes, including preparing job cards, delivery orders, invoices, receipts, and daily sales reports.
  • Provide comprehensive administrative support, including filing, document management for audits, scheduling meetings, and ordering office supplies.
  • Process financial transactions such as petty cash claims, staff reimbursements, and track outstanding payments.
  • Prepare and submit accurate weekly and monthly reports, including performance reports, OT claims, and customer feedback summaries for management.
  • Coordinate with suppliers, update purchase orders, and assist with monthly stocktaking and finance-related documentation.
  • Provide guidance to junior administrative staff and collaborate with the Insurance Claims team as needed.
  • Proactively follow up on customer feedback and propose initiatives to improve customer satisfaction and retention.
  • Any ad-hoc duties assigned.

Requirements:

  • Minimum GCE 'O' Level or equivalent
  • 2-3 years of experience in a customer service or administrative role. Experience in the automotive industry is a strong advantage.
  • Excellent verbal and written communication skills in English.
  • Strong organizational skills with a keen eye for detail, especially when handling invoices, reports, and schedules.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • A proactive team player with the ability to multitask and work effectively in a fast-paced environment.
  • Able to work closely with team members, provide guidance to junior staff, and adhere to company policies.

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