Inbound Call Centre Customer Service

3 days ago

Eunos, Singapore PERSOL Full time $2,800 - $3,800 per year

Location: Eunos (5 mins walk from MRT)

Working Hours: Mon to Fri, 9am to 6pm

Salary: Between $2800 - $3800 (Depending on experiences) + 1 month Completion Bonus

Job Purpose

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre's high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

  • Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
  • Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
  • Ensure effective and timely follow-up as promised to customers.
  • Alert management of issues and concerns that require escalation for complete resolution.
  • Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
  • Work closely with stakeholders on the service request requirements.
  • Deliver service requests within stipulated service standards.
  • Undertake projects or other responsibilities as assigned.

Requirements

  • Preferably 'A' Levels or Diploma holder with relevant working experience.
  • Good interpersonal and communication skills.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO. 

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd
• UEN E

EA License No. 01C4394
• EA Registration No. R Evelyn Yang HuiXian)

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