Assistant Manager, Business Analyst

3 days ago

Changi East Region, Singapore Changi Airport Group Full time

Job description:

We are looking for a passionate and self-driven Business Analyst (Assistant Manager) to join our dynamic team within Changi Airport's eCommerce business – iShopChangi. In this role, you will transform data into actionable insights through market research, customer analytics, and sales performance evaluation — directly shaping strategies that drive business growth and enhance customer experience.

You will be part of a high-impact, cross-functional team that collaborates closely with Marketing, Sales, and Commercial stakeholders to uncover opportunities, solve complex problems, and deliver data-driven recommendations that influence key business decisions.Shape

Key Responsibilities

  • Conduct market and customer analysis to identify product trends, opportunities, and behavioural insights that drive commercial impact.
  • Perform sales and performance analysis to support business reviews, campaign evaluations, and forecasting.
  • Generate Monthly Business Review reports and performance dashboards for the management team to facilitate strategic discussions and decisions.
  • Build dashboards and reports (Power BI, Tableau, etc.) to communicate insights effectively to stakeholders.
  • Collaborate with data engineering and IT teams to ensure data accuracy, consistency, and readiness for analysis.
  • Partner cross-functionally with business teams to define problems, prioritize projects, and deliver actionable insights.
  • Continuously improve reporting processes, metrics definitions, and analytical frameworks to enhance business understanding.

Key Requirements

  • Bachelor's degree in Business, Analytics, Statistics, Economics, or related field.
  • At least 3 years of working experience in business analytics, consulting, or related analytical roles.
  • Strong business acumen with ability to translate data into strategic recommendations.
  • Experience using Business Intelligence tools such as Power BI, Tableau, and strong proficiency in Excel.
  • Knowledge of SQL or Python is a plus; experience with statistical modelling techniques (e.g. regression, clustering, forecasting) is a plus.
  • Strong analytical thinking, problem-solving, and attention to detail.
  • Able to work independently, manage multiple priorities, and engage effectively with diverse stakeholders.
  • Positive energy, growth mindset, and willingness to learn in a fast-paced environment.

What We Value

We're looking for someone who is:

  • Detail-oriented yet able to see the big picture.
  • Self-motivated and proactive, with a sense of ownership.
  • Collaborative and communicative, comfortable influencing stakeholders across teams.
  • Passionate about using data to drive real business change.

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