Customer Support Specialist

2 weeks ago

Singapore Reeracoen Singapore Pte Ltd Full time $40,000 - $80,000 per year

Job title: Customer Support Specialist - Aerospace
Reference ID: 36634

Our client, a global provider of end-to-end outsourcing services, is currently seeking a Customer Support Specialist - Aerospace Overhaul & Repair to join their team.

【 Responsibilities 】
- Upon request, provide a summary view of a Customer's open order book with delivery status look-ahead that includes projected delivery performance to the customer request date and reasons for delays (if required).
- Proactively provide status on delayed orders with reasons.
- Require working with Honeywell site Supply Chain resources to confirm reasons for delay.
- Required to work through the feasibility of customer order expedited requests.
- Monitor open order delivery status and initiate product exchanges, rentals, and escalations as needed to meet customer on-time delivery needs.
- Enter order, quote request, PO Review, Z tasking, case management as per standard work and within the defined SLA
- Attend and lead customer calls, prepared with a summary of open customer queries and orders, and ready to discuss and resolve open items in real time.
- Drive any internal changes required due to customer actions and process requirements, including, but not limited to, standard work and Customer Specific Work Instruction updates
- Clearly articulate a problem statement and the help required to support functions to drive an accurate and timely response.
- Drive any internal changes required due to customer actions and process requirements, including, but not limited to, standard work and Customer Specific Work Instruction updates

【 What you will receive 】
- AWS
- Annual Leave: 14 days
- Medical leave: 14 days
- Medical Insurance
- Adherence to the Japanese Public Holiday Calendar
- Other benefits will be shared upon shortlisted

【 Requirements & Preferences 】

(Must)
- Diploma holder or higher
- Minimum 2 years of experience in order management/fulfilment
- Strong knowledge of aerospace and repair processes
- Proficient in SAP and Salesforce systems
- Willing to occasionally work on weekends (Saturdays) when support is required


We regret that only shortlisted candidates will be notified.

Registration No.: R Nur Haida Sakina Binte Mohd Azmi)
Recruitment Licence: 12C5051

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