Indoor Sales Support Manager

1 day ago


Downtown Core, Singapore 7cf2d48f-e83e-4a9d-9a0f-d754b0d56917 Full time $80,000 - $120,000 per year

Roles & Responsibilities:

  • Oversee forecast, pipeline, and baseline accuracy for revenue types across regions for MNC accounts.
  • Lead weekly and regular customer conference calls and business reviews focusing on operational performance.
  • Manage customer daily shipment arrangement & grow existing customer accounts.
  • Prepare and submit accurate freight quotations -on spot or ad-hoc quotation (air, ocean, trucking).
  • Coordinate closely with operations and customer service to ensure smooth shipments.
  • Handle customer inquiries, service issues, and escalations promptly within timeline SOP /requirements.
  • Support RFQ /outdoor sales with quotations, SOPs, and customer information.
  • Maintain all key accounts customer updates, daily, weekly and quarterly reports, and account performance tracking.
  • Work closely with subordinates and manager to ensure high service levels.
  • Any others ad-hoc duties assigned.

Requirements

  • Diploma/Degree in Business, Logistics, Supply Chain or a related field.
  • Minimum of 3-5 years' experience in a similar role within the logistics or related industry.
  • Proven background in Customer Relationship Management or operational roles.
  • Strong decision-making capabilities and effective planning skills.
  • In-depth knowledge and expertise in the logistics field.
  • Excellent customer relationship management and performance management skills.
  • Experience in virtual/remote management and working within a cross-functional/matrix organization.
  • Ability to work under pressure, multitask, and meet fast-paced timelines.
  • Proactive, customer-oriented, and strong problem-solving skills.
  • Experience supervising or mentoring staff is an advantage


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