Senior Client Relationship Executive

1 day ago

Singapore SIG TAX & ACCOUNTING PTE. LTD. Full time $90,000 - $120,000 per year

Responsibilities and Duties:

  • Provide excellent customer service to a portfolio of high-net-worth clients, ensuring a personalised and professional experience.
  • Take full ownership of client accounts and act as their primary point of contact.
  • Build and maintain long-term client relationships through consistent, high-quality communication and follow-up.
  • Respond promptly to client inquiries and ensure all issues are resolved thoroughly and in a timely manner.
  • Work closely with internal departments to ensure client requests are accurately understood and fulfilled.
  • Coordinate with operations, compliance, and other key teams to deliver a seamless and consistent service experience.
  • Manage all client interactions in accordance with company service standards and compliance policies.
  • Keep detailed records of all client communications, transactions, and service issues.
  • Help identify recurring client issues and work with the team to improve processes and overall customer experience.
  • Take the lead in onboarding new clients, making sure their initial experience is smooth and welcoming.
  • Handle escalated or sensitive client concerns with professionalism and discretion.
  • Monitor service trends and provide regular reports and insights to the management team.
  • Support junior team members by sharing best practices and promoting a strong service culture.
  • Perform other administrative and support tasks as needed.

Job Requirements:

  • Min Diploma/ Degree qualification, with at 3 years' in a client servicing role
  • Ability to multi-task and manage workload/time effectively with excellent follow-through, pay attention to quality and details, with a high sense of urgency
  • Great interpersonal and communication skills in both English and Mandarin to liaise with clients/colleagues
  • Good team player and able to work independently

Our Benefits

  • 21 days Annual Leave
  • Medical & Dental benefits upon confirmation
  • AWS and variable bonus
  • Working hours: 9am to 5pm or 10am to 6pm

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