Desktop Engineer, 2800-3150

1 week ago

Central Region, Singapore QUESS SINGAPORE Full time $28,000 - $41,500 per year

Desktop Engineer, $ Multiple roles & locations, START ASAP)

  • Multiple role and multiple locations
  • Salary up to $3,150 basic + $50 mobile allowance + 1 month performance bonus
  • START ASAP
  • 1 year renewable contract
  • Attractive benefits and bonus

Key Responsibilities:


• Provide first-level technical support for desktop computing environment, including hardware, software, and peripherals troubleshooting


• Follow and execute Standard Operating Procedures (SOPs) for various technical support scenarios and change management processes


• Maintain detailed documentation of all support activities, incidents, and resolutions on designated platforms


• Handle user requests and incidents through email communication, ensuring proper tracking and timely updates


• Support end-user computing device (EUCD) compliance and management, including asset tracking and security policies


• Process administrative paperwork for IT equipment deployment, replacement, and disposal


• Generate regular reports on support metrics and incident resolution status

Required Skills:


• Min 1 yr experience in desktop troubleshooting


• Strong technical knowledge of Windows operating systems and Microsoft Office suite


• Experience with IT service management tools and ticketing systems


• Excellent documentation and administrative skills


• Ability to work independently and follow established procedures


• Basic understanding of IT security practices and compliance requirements

Kshama

Registration No. / Unique Entity Number: D

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