Senior Manager, Processes

• The primary responsibility of the Sr. Manager Processes & Systems is standardizing and optimizing processes across the region and supporting the transformation to CargoWise One, and ongoing continuous improvements.
• Analyzing, designing, documenting, and implementing end to end process standardization & process efficiency, documenting standards, measuring, and driving continuous improvement.
• Implementing the CargoWise One system application and new digital solutions across countries aligning processes to global standards, gathering business requirements, driving change management, defining and supporting test scripts and support UAT testing, training superusers on processes and system and supporting successful deployment.
• Manage the planning and delivery of training ensuring end user comprehension across AMEA region
• Manage and deliver support to 2nd level support through the Super Users and directly to front line employees & managers
• Subject matter expert in CargoWise One, existing and new digital solutions and global processes as part of roll out of new IT solutions and/or IT enhancements into the branches.
• Works with countries and branches to identify, prioritize and drive continuous improvement through process optimization, automation, digitalization, systems developments, and ensure compliance to the standards by users.
• Define best practice and promote consistency across region, collaborate with overseas to ensure processes and systems improvements with focus on end-to-end efficiencies
• Manage change through the application of change management tools in collaboration with the global engineering and operational excellence teams
• Leads the Process & Systems Team in AMEA region
• The role reports to the Regional Senior Manager Engineering & Operational Excellence AMEA

PRINCIPLE DUTIES, AND RESPONSIBILITIES

• Engages in reviewing, identifying, and defining functional system enhancements and/or process improvements and executing implementation of solutions in collaboration with Operations, Products, Sales, Finance and other roles/departments
• Establish the methods, tools and metrics to measure performance and monitor adherence to standards and process quality including recommended improvements to local, regional and global stakeholders.
• Performs business process workshops across the region with country stakeholders to support continuous improvement and support deployment of systems & processes across Air and Ocean Freight, Rail and Road Transport, Brokerage.
• Act as subject matter expert in CargoWise One, Digital solutions and global process standards in support of the countries.
• Assist with data analysis and defining reporting requirements.
• Supports in creating and updating training curriculums and training plans and performing training to ensure end user comprehension.
• Testing and developing process for new functionality to be used in the system.
• Documenting standard operating procedures and local country training material.
• Providing regional support and being an escalation point for the global team.
• Performs on site operational compliance audits and communicates audit results including recommended corrective actions to local, regional and global stakeholders.
• Provides Cost / Benefit analysis and Executive recommendations per the standard continuous improvement process, including priority.

JOB SPECIFICATIONS FOR SUCCESSFUL PERFORMANCE

Academic:

• Bachelor's degree or equivalent

Experience & knowledge:

• Minimal 10 years' experience in Freight Forwarding, Air-, Ocean-, Road- and Rail Freight,  Brokerage.
• Excellent knowledge of Freight Forwarding operations and process across ocean and air freight, and road and rail transportation, brokerage and value-added services desirable.
• Excellent CargoWise One application functionality knowledge (CargoWise Professional certified preferred).
• Excellent expertise & experience in deployment in global standard processes, CargoWise One and Digital solution.
• Excellent knowledge & expertise in deploying change management methodologies (i.e.: Prosci).
• Solution driven with the willingness and ability to align to a standard and implement innovative ideas to improve processes and procedures.
• Good knowledge MS-Office solutions: Excel, PowerPoint.
• Experience on MS Visio and/or other process mapping tools is a plus.
• Good understanding of Business Process Improvement techniques such as Six Sigma, DMAIC and/or other concept and working knowledge in project management.
• Good data analytical and problem-solving skills, process thinking.
• Strong Organizational skills – Ability to effectively handle multiple tasks simultaneously, prioritize, and execute on assigned deliverables.
• Facilitation skills - emphasis on coordinating relationships with internal functions/groups; ability to solve issues by coordinating across cross-functional areas.
• Able to work with in a matrix reporting environment, build and maintain strong relationships with peers, stakeholders and management who will largely be based remotely.
• Ability to work under time pressures.
• International experience and previous exposure to other cultures would be highly desirable.
• Demonstrable track record of innovation and challenging the status quo.
• Good facilitation and coaching skills.
• Good knowledge in English and Mandarin (verbal/written), additional languages preferred.