Coordinator, Business Centre

Job Responsibilities

Administrative Functions

• To be equipped with relevant product operating knowledge of the various IT systems, office equipment. To observe all measures in place.
• Able to handle customer requests tactfully, including offering alternative solutions to customers when services requested are not available.
• To be receptive to customers' feedback with due patience and diligence.
• Provide general secretarial support to the clients.
• Deal with enquiries via walk-ins, calls and email.
• Ensure a smooth running of the Centre and its day-to-day operations.
• Assist in coordinating department events and organize team building events for the team.
• Perform cashiering duties.
• Maintain the cleanliness of working areas and be involved in energy conservation.
• Equipped with basic knowledge of property information.
• Maintain physical stamina and proper mental attitude to handle the job function and provide customer service to events.
• To be cross trained and to be competent at the cross trained location and adhere to the immediate manager's deployment arrangement.
• Encouraged to contribute ideas that can help with the improvement of department's work process.
• Perform any other duties as assigned by the immediate supervisor / manager and head of department.

Departmental Functions

• Provide copying, printing and other services offered at the Business Centre.
• Perform administrative and secretarial roles, where required by Business Centre Assistant Manager.
• Assist in the overall management of Centre's operations including opening and closing procedures.
• Equipped with knowledge on projector trouble shooting to assist with guest's requirement.
• Ensure booking system updates are done according to the standards set.
• Maintain an updated inventory of all items related to the Business Centre and ensure requisition of equipment, merchandises and supplies in a timely manner while observing standard operation procedures.
• Prepare quotation for meeting room enquiries.
• Meeting room set-up and turnover of meeting rooms.
• Always listen to customers' feedback with due patience and diligence.
• Handle food and beverage requirement as required by the conference room guests.
• To be service ready at all times and able to handle the 4-booking space in the Business Centre and provide secretarial service to event guest, hotel guest, internal stakeholders and city guests.
• Assist with the laptop and audio setup as required by conference room guests.
• To be cross trained at the Mail & Package Centre and to assist with Mail & Package Centre operations when needed.

Job Requirements

Education & Certification

• Secondary education preferred

Experience

• No experience required as training will be provided
• Competent in Microsoft Office application.

Other Prerequisites

• Pleasant personality and able to communicate with guests.
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
• Able to multi-task and work in a fast-paced environment.
• Able to work under minimal supervision.
• A team player and customer service oriented.
• Excellent verbal and written communication skills.
• Experience in or related industry is an advantage.
• Get along with fellow team members/other departments and work as a team.
• Positive attitude, self-motivated with lots of initiative.
• Possess excellent interpersonal, customer service and communication skills.
• Meet the attendance guidelines of the job and adhere to departmental and company policies.
• Work with internal management and team members, as well as outside support, to develop and maintain a continuing atmosphere of peak comfort and safety.
• Handle stressful situations, respond calmly, and make rational decision when handling conflicts.
• Mature disposition, and have a well-groomed, professional appearance.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.